

Melissa Condeco
Accounting / Finance
About Melissa Condeco:
I’m a dedicated professional with a strong sense of family, community, and a passion for helping others. Raised in Toronto by Portuguese immigrant parents, I’ve always valued hard work, perseverance, and making a positive impact. Throughout my career in insolvency, financial management, and customer relations, I’ve focused on guiding clients through complex financial situations while delivering exceptional service.
Most recently, I worked at A Fisher and Associates, where I advanced from Customer Service Representative to Case Manager, managing over 40 insolvency cases. During my time there, I earned recognition as a Standout Performer and Most Valuable Employee. Due to restructuring, I’m now exploring new opportunities to apply my skills and continue growing professionally.
I began pursuing a Bachelor of Arts in Child Development, where I developed key skills in communication, assessment, and working with diverse populations. Unfortunately, I had to pause my studies when my father suffered a stroke and was hospitalized for over a year. While I’m no longer continuing my studies, the knowledge I gained during that time has had a lasting impact on my client-focused approach, particularly in roles that require empathy, attention to detail, and adaptability.
Outside of work, I’m passionate about traveling and learning from different cultures, which drives my personal and professional growth. If you're looking for someone who is reliable, detail-oriented, and committed to delivering high-quality service, I’d love to connect and discuss how I can contribute to your team."
Experience
Case Manager A Fisher and Associates | Oct 2023 – Jan 2025
• Managed 40+ insolvency cases simultaneously, ensuring full compliance with financial regulations and documentation
standards.
• Prepared and filed consumer proposals, bankruptcy documents, and client financial assessments in a timely
manner.
• Communicated with clients and internal teams to resolve inquiries and ensure smooth case progression.
• Analyzed financial documents to assess client liabilities, assets, and potential recovery.
• Ensured accurate data entry into CRM systems to maintain up-to-date case records.
Customer Service & Administrative Representative A Fisher and Associates | Apr 2023 – Oct 2023
• Delivered exceptional customer service by addressing client inquiries and resolving issues promptly and
professionally.
• Coordinated appointments and schedules, ensuring all client interactions were aligned with regulatory
requirements.
• Managed sensitive documentation, including creditor packages and financial counselling sessions.
• Utilized Microsoft Dynamics CRM and Dropbox for secure document sharing and accurate record-keeping.
• Supported internal teams with administrative tasks, ensuring seamless operations and compliance.
Small Business Owner Condeco Cleaning | Jan 2016 – Mar 2020
• Managed all aspects of business operations, including client relations, scheduling, and financial
management.
• Provided outstanding customer service, ensuring client satisfaction and repeat business.
Customer Service Associate Brazil Bakery & Pastry | Apr 2007 – Feb 2017
• Assisted customers with product selection, handling inquiries, and processing transactions.
• Delivered personalized customer service, creating a positive experience that drove customer loyalty.
Education
• High School Diploma | St. Joseph’s College School | June 2009
• Child Development | Seneca College, some coursework towards Bachelors | May 2015
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