Melissa Tkachuk

Highly competent results oriented manager with a passion and track record for growing a successful business with a loyal customer base. Utilize leadership, communication and interpersonal skills to build teams that meet/exceed goals and expectations. Strong financial acumen and understanding of how to drive top line sales, and bottom line results, through communicating goals and expectations appropriately with each leader and team member. Ability to manage controllable expenses by managing payroll, retention and driving margins through business analysis

May 2022 - Present 

Talent Acquisition Manager Go Auto

Edmonton, AB         

Responsible for National recruitment for all role for all 59 Canadian Dealerships. Effectively utilize networking, referral and headhunting strategies to place top talent in the right roles with the right dealership. Consult with hiring managers on market trends and hiring needs 

August 2022 - May 2022

Branch Manager Maxsys Staffing & Consulting

Edmonton, AB         

Leading and developing others by providing effective coaching, feedback, structure and support. Formulating and executing action plans and strategies to meet specific business goals. Increased branch revenue and decreased branch expenses through implementing effective scheduling and branch priorities.. Developed, trained and enforced operational excellence, resulting in improved ISO Audit results. Responsible for 360 desk for entire City of Edmonton, and surrounding areas, expanding business from solely light industrial to include administrative, trades and finance & accounting. . 

April 2021 - August 2021 

Senior Recruiter Roevin, a division of Adecco

Edmonton, AB         

Responsible for National recruitment for existing clients in a variety of disciplines, including administrative, engineering, trades and finance & accounting.. Increase market share with key clients. 

October 2018-Present

Certified Resource Manager Randstad Canada

Edmonton, AB         

Account management for active clients, farm for leads and additional business opportunities. Talent market candidates to prospects and clients. Sourcing for talent through numerous recruitment activities. Develop relationships with vendors for partnership in talent acquisition measures. Regional trainer on order management. Utilize effective presentation techniques to submit talent to active orders. Use knowledge of market and seasonal peaks to proactively build talent pools in preparation for upcoming needs. 

September 2017-October 2018

Branch Manager Randstad Canada

Edmonton, AB         

Leading and developing others by providing effective coaching, feedback, structure and support. Formulating and executing action plans and strategies to meet specific business goals. Increased full branch revenue by 9% and GM by 12% in first year, decreasing branch expenses, resulting in the highest EBITA this branch has had in over 5 years. Developed, trained and enforced operational excellence, resulting in a 93% external COR Audit result and zero MOD costs for the year. Responsible for 360 desk for entire City of Edmonton, and surrounding areas private sector Business Services division. Effectively maintained cross selling opportunities with all Randstad lines of business to promote cross selling opportunities

October 2014-September 2017 - Promoted

Certified Staffing Consultant Randstad Canada

Edmonton, AB         

Responsible for 360 desk for entire City of Edmonton, and surrounding areas private sector Administrative Support. Effectively maintained cross selling opportunities with LI Branch and other regional branches to promote cross selling opportunities. Consistently able to recognize when other team members require support, and offer support or guidance as required. Comfortable challenging others to view alternative solutions or viewpoint on issues. Increase market share with key clients, while regaining lost business from previous clients. Effective new client generation, while exploring new opportunities for business potential by taking measured and calculated risks. 

October 2013-October 2014

District Manager Bench (FAB Inc.)

AB/SK      

Lead a team of 9 Store Managers and their teams in 5 cities across 2 provinces, including an outlet location. Developed my network of connections in an unfamiliar market utilizing LinkedIn, Indeed and other sources of recruitment and networking bases. Built future business potential by implementing a district strategy to build our email database to an average of 40% capture. Impacted inventory levels based on Sales by Class and Product Flash Reports to positively impact sales and margins. Impacted visual presentation standards through training, coaching and following up. Also oversaw the BC market while transitioning in a new DM for their market adding an additional 5 stores to my District for a period of 2 months. For 5 months I also oversaw FAB Inc’s AB division of Scotch & Soda that including hiring a new management team for our Calgary location.

arch 2013-October 2013

District Manager Suzy Shier

Alberta North          

Focused on filling all open management positions, including in remote markets immediately upon hire. I was able to fill four vacant Store Manager Positions through effective networking as well as developing my skills with new sources of recruitment tools to reach a larger market of talent. Within 2 months my District was meeting sales plans, with 2/8 stores doubling up, and an additional 4 stores making plan consecutively. Decreased shrink results in 6 months by teaching process and logistic control.  Built future business potential by catapulting email capture results from less than 2% to a district average of 15%, with 2 stores consistently achieving 20%+ results. Developed a Regional Training Manager, to train all new SMs for Manitoba, Saskatchewan, Alberta and British Columbia. My district had the only 2 stores that re-classed up for the Fiscal year, one from A-AA and the other from B-A volume. Impacted inventory levels based on Sales by Class and Turns to positively impact sales and margins. Impacted visual presentation standards through training, coaching and following up

August 2012-March 2013

Store Manager Armani Exchange

West Edmonton Mall

Edmonton, AB         

Built a full leadership team through calling on previous networking candidates as well as merging new networking contacts. Conducted a full store audit immediately and created an action plan to rectify deficiencies and non-compliant areas of opportunity. Enforced a culture of customer service by using effective coaching, feedback and team building behaviors.

April 2010-August 2012

General Manager  Gap/GapKids

Southgate Center

Edmonton, AB         

Manage a large team of over 40 employees with a leadership team of five. With my leadership we effectively hired, developed and trained Brand Right associates who are able to deliver results that met and exceed expectations. This store was consecutively non-comp in sales and margins when I transferred in Q1. Through creating a culture of team work and accountability I turned the store into a comp store in both sales and margins. 2010 shrink results decreased by 27% and we saw an increase on our Employee engagement scores from 77% Sept 2009 to 83% Sept 2010 and to 88% in July 2011. Under my leadership two of my Customer Experience Managers were promoted to Acting General Managers for both the Kingsway and West Edmonton Mall locations. Also under my development strategies a high performing Sales Associate was promoted through 3 different levels of Management – Brand Experience Expert- Assistant Brand Manager- Brand Experience Manager

August 2011-August 2012

Community Involvement Leader

Central 1 Gap          

Responsible for encouraging employee engagement, coordinating partnerships and events, with local non-profit organizations, within my district that align with Gap Inc’s core values in social responsibility. Responsible for training and supporting employees in applications for Gap Match programs as well as taking the lead in applying for Team Grants. Partnerships included working with Bosco Homes, Big Brothers/Big Sisters and Boys and Girls Clubs of Edmonton, ScotiaBank Aids Walk for life and various fundraising events with The Children’s Wish Foundation. 

April 2009-April 2010

General Manager - Gap

West Edmonton Mall             

Managed a high volume location with a staff of 30+ employees and a leadership team of five. I was responsible for overseeing the co-ordination of store events and local marketing with Customer and Brand Managers, as per corporate directives. Promote community involvement and social responsibility within district. Use knowledge of local traffic/events to drive top line sales and profitability. Ensure brand standards are maintained while utilizing margin and departmental reports to drive profitability. Communicate with upper level management to provide relevant feedback on daily operations. Utilize knowledge of SLII to develop store leaders and associates to build bench strength. During my tenure I developed a successfully promoted Brand Manager into an open General Manager position within the city, as well as recruited a Customer Experience Manager that was promoted to General Manager on the Bench in 2012.

December 2004-March 2009

Manager – Ricki’s/Bootlegger

Sherwood Park, AB

                Managed a combination store with combined sales of 1.7 million+. Increased sales by over sixty percent, while reducing shrink and losses to less than $700 annually. Recruited, hired, trained and supervised a team of twenty-five employees. Conducted quarterly/annual reviews for all employees, along with regular feedback and assessments. Influenced selection of product provide through effective analysis of sales trends and competitor reviews. Assessed and analyzed customer feedback for improved customer service and loyalty. Assisted other locations in hiring and training of employees for all positions. Partnered with the District Manager in overseeing other locations while in the midst of management changes.

High School Diploma 1997