Melissa Turgeon

Strong Work Ethic
Complaint Resolution
Decision-Making
Conscientious and Detail-Oriented
Quality Control
Productivity and Time Management
Complex Problem-Solving
Reliability and Punctuality
Client Focused
Multitasking Proficiency
Self-Motivated and Initiative
Continual Learnings and
Development
High Valued Standards
Passionate

Self motivated, true team player, passionate, dependable, goal oriented, high achiever, talented candidate known for overcoming client objections successfully.

Openly seeks career and personal development opportunities confidently and consistently.

Dynamic, articulate and astute highly-skilled Inbound Call Centre Representative positively branded in providing exceptional, personable customer service in fast-paced environments meeting deadlines while working within strict AHT metrics and computer proficiency with proven typing speed of 80 WPM.

Successfully managing multiple priorities and complex problem-solving while under pressure, maintaining positive, professional attitude.

Driven to increase loyalty and strengthening customer relationships providing consistent, exceptional client experiences and valuable insights.

Committed to complete flexibility being available days evenings, weekends and holidays to offer optimal customer support.

Willingness to eagerly take on added responsibilities to meet team and company goals.

Humber College - Health Sciences 1994