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Miad Azarmehr

Miad Azarmehr

Service desk analyst
Toronto, Ontario
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About Miad Azarmehr:

13 years experience as service desk

Experience

  • Over 13 years of experienced IT professional providing onsite and remote support to corporates.
  • All windows version troubleshooting, O365, Outlook, OneDrive, SharePoint, Teams, Windows Server 2019 Management, DHCP, DNS, GPO, Active Directory, LAN, WAN, VPN, WIFI, Print Server, MacOS and Linux troubleshooting, Hardware, Apple MDM, VDI, Citrix and more.
  • Ability to solve PC related problems with hardware, software and network diagnostics and troubleshooting techniques.
  • Employee on-boarding/off-boarding using ADManager or Active Directory.
  • Experienced working with various ticketing systems such as ServiceNow, Remedy, Jira and UgovernIT.
  • Excellent Team Player, Good analytical skills, Multi-tasker, Creative, Fast Learner, Business Awareness, Resourceful, Self-starter, Able to work with minimal supervision as well as in a team.
  • Focus on customer service and demonstrate courteous and professional behavior.

Education

Network management, Windows and Mac

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