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Michael Erick Divina

Michael Erick Divina

Info. System Technician | Customer Service Rep.
Kitchener, Waterloo

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About Michael Erick Divina:

Results-oriented and knowledgeable information technology professional adept at resolving any hardware and software faults, maintaining network systems, and managing inventories. Effective communicator with strong attention to detail, highly professional attitude, great analytical skills, and significant ability to work and perform well in fast-paced business environments.

Experience

▪ Installed and updated operating system and other application programs. 

▪ Maintained and repaired hardware and software components of output devices. 

▪ Administrates company’s social accounts by updating costs and availability of a product. 

▪ Direct inquiries to the sales department.

▪ Resolved issues, complaints, and disputes from customers. 

▪ Followed the required interactive troubleshooting guide consistently to resolve the customer’s service issue. 

▪ Prepared work orders when required

Education

Bachelor of Science in Information Technology 

School: INFORMATICS INTERNATIONAL COLLEGE 

Cainta, Rizal, Philippines 

Year Graduated: 2016

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