Michelle Stafford

15 years of experience skillfully managing hard and soft facility operations.

Planning: Address current and future needs of the building through regular inspections. 

Planning: Address current and future needs of the building through regular inspections. Identifies, prioritizes and recommends all required new projects, equipment replacement or preventative maintenance work on a proactive basis, to ensure uninterrupted service. Identifies, prioritizes and recommends all required new projects, equipment replacement or preventative maintenance work on a proactive basis, to ensure uninterrupted service.

Project Management: Defines scope of work of both major and minor facility maintenance & sources vendors. Co-ordinates, schedules, monitors and completes projects on schedule and on budget. Approves purchase of materials, equipment and contracted services to complete repairs within approved budget levels.

Service Analysis: Evaluates service trends in light of customer expectations and makes required changes. Collects statistical data, analyzes and prepares reports to facilitate planning, budgeting, scheduling and implementation of new initiatives from a building operation perspective that meet customer needs.
Resource Allocation: Regularly evaluates and recommend effective allocation of resources, including staff, based on the workload of the team. Manages the daily operations with a strong commitment to customer service.

Negotiating and Conflict Management: Responds to internal and external customer complaints, exercising customer service and good judgment, leading to effective resolution.

Change Management: Champions new ideas, encourages innovations and remove barriers to continuous improvements in service delivery and work processes. Continually streamlines and improves existing aspects of facilities operation and provides direction for new initiatives or innovative solutions to problems.

Team Development: Conduct employee performance reviews and establish team objectives. Supervise, plan and organize Facilities Team Member's activities in support of general facilities repair, service and grounds keeping. Assist in individual development of team members and succession planning.

IFMA - Facility Management Professional Designation 2023

IFMA- Sustainability Professional Management Designation 2024