Explorer of the Heavens. Design Jockey & Simulation Artist. Fit for purpose. Non-traditional. It’s called legacy for a reason. Experience in orchestrating Enterprise capabilities, creating unified and adoptable solutions. Emotional Intelligence shapes the evolution of a unified mindset.

Experience

  • Business Development Consultant (& Simulation Artist)

    at Free Designer & Student @AthabascaU, ProSci ADKAR®

    November 2015 - at Present

    Ontario

    Free design and (process) simulation modelling. Change Management, ProSci ADKAR®

  • IT Manager, Office of the Chief Information Officer

    at TD Bank Group

    January 2012 - August 2016

    Ontario

    • Definition and maintenance of enterprise integrated SDLC method process assets • Strategic planning and implementation of delivery methodologies and capabilities • Enterprise Change Management (Prosci ADKAR) • Orchestration and harvesting of solutions and subject matter expertise, delivering unified and practical solutions for enterprise adoption

  • IT Manager, Special Projects, Enterprise Architecture

    at TD Bank Group

    January 2009 - December 2011

    Ontario

    •Enterprise Application Lifecycle Management proof of concept and pilot leveraging MKS Integrity •Definition of enterprise test data management framework and data protection patterns •Definition and implementation of enterprise wide technology project gating and governance practices

  • IT Manager, Quality Centre of Excellence

    at TD Bank Group

    January 2006 - December 2008

    Ontario

    •Enterprise testing services and platform management HP ALM suite •TDBG recipient of 2006 Mercury(HP) Business Technology Optimization Best Practices Award •Servicing 100+ testing user communities •Best Practices development and alignment with delivery methodologies •Management of enterprise center of excellence advisor network •Training curriculum development and facilitation •Vendor relationship management (Mercury, HP, Parasoft, IBM, Sapient, Accenture)

  • Quality Assurance Manager, Electronic Banking, e.Bank Canada

    at TD Bank Group

    January 2003 - December 2005

    Ontario

    •Production maintenance release management •Electronic banking systems quality management, system, integration and business acceptance testing supporting PMLC, SDLC, Iterative development methodologies •Electronic banking services subject matter expert •Quality management platform services management, Mercury (HP) functional testing tools suite

  • Quality Assurance Officer, Electronic Banking, e.Bank Canada

    at TD Bank Group

    January 2000 - December 2002

    Ontario

    •System, integration and business acceptance testing •Production problem resolution and defect management •Project and delivery management •Delivery practices consulting

  • Electronic Banking Resource Officer, Call Centre, e.Bank Canada

    at TD Bank Group

    January 2000 - December 2000

    Ontario

    •Electronic banking services subject matter expert •Management of training, coaching, customer satisfaction, escalations and grade of service •Iterative evolution of call center best practices and procedures •Electronic banking services product group liaison

  • Electronic Banking Representative

    at TD Bank Group

    January 1997 - December 1999

    Ontario

    •1st – 3rd level support of self-service electronic banking services (PC/Web/Wireless Banking)

  • Assistant Manager

    at Royal Distributors Beauty Supplies

    January 1997 - December 1998

    Ontario

    •Implementation and maintenance of beauty supply customer relations management platform •Serviced ~1K local clients, streamlining sales leads, distribution management and receivables/payables •Back office logistics and inventory management of ~3K beauty supply products

  • Owner / Director

    at Gaia-Net Solutions Inc.

    January 1996 - December 1998

    Ontario

    •Inter/Intranet Consulting services for small / medium sized and multi-national organizations, including Hellas On Line, Compu-Link, IBM (Hellas), Deloitte and Touche, local Chambers of Commerce •Representation of UNIBEX electronic commerce services in Greece and Cyprus, establishing local distribution and marketing strategies

Education

  • Athabasca University

    at 100

    2016 - at Present (2 years)

  • Athabasca University

    at 100

    2016 - at Present (2 years)

  • Change Management., ADKAR

    at Prosci Institute

    2016 - at Present (2 years)

  • Unionville High School Arts York

    at 100

    1991 - 1995 (4 years) Ontario

Services offered

  • Design Jockey

    Innovation and design integration

  • Strategy design, business simulation and modeling

    Strategy design and modeling

  • Intrapreneurial orchestration

    Enterprise and organizational affairs.

  • Free designer

    Free designer and modeler.

  • Change Management, ProSci, ADKAR

    Change Management, ProSci, ADKAR Certifed.

Languages

  • French Native

  • English Native

  • Greek Native

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