Midhat Mahbub

• 5 years of experience (and counting) as RStudio Instructor; 1 year of experience as Research Assistant; 1 year of experience in Guest Educator
• Passionate about working with data analytics in the mental health field — aiming to expand my skills and experience in other domains as well
• Skilled in Microsoft Office 365 Package, R, R Markdown, research methods, statistical analysis, psychometric test development, tutoring and coaching – wiling to learn more and grow

RStudio Instructor | Self-employed | September 2019 - Present

• Tutored upper-year undergraduates and research assistants in RStudio and SPSS for statistical analysis in psychology and sociology research via individual and group tutoring sessions
• Provided instructions regarding research data methods, statistical analysis, psychometric test development, report writing and ethical issues in research 
• Expressed flexibility in teaching in-person and online sessions through Zoom
• Demonstrated exceptional communication skills through breaking down complicated concepts into simpler, digestible constructs for new learners

Research Assistant | University of Guelph | September 2020 - April 2022

• Executed qualitative and quantitative statistical analysis via RStudio using Factorial and Split-plot ANOVA, regression analyses, and various other research methods
• Wrote reports of analyses results and findings using APA-7
• Conducted research regarding positive clinical psychology, youth resilience and identity, then performed a literature review for the team

Guest Educator | lululemon | September 2022 - January 2023

• Maintained a high level of guest service efficiency and guest satisfaction during peak holiday period by leading conversation and using effective empathetic communication 
• Provided exceptional customer service to guests through phone, email, and chat support.
• Assisted guests with online orders, product inquiries, and complaints in a timely and professional manner.
• Investigated and resolved issues related to orders, shipping, and payments to ensure guest satisfaction.
• Educated guests on products and promotions, cross-sold products, and recommended personalized solutions to meet their needs.
• Maintained accurate records of guest interactions, feedback, and resolutions in the CRM system.
• Contributed to the development and implementation of process improvements to enhance the guest experience.

Bachelor of Arts, Honor's in Psychology