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Coquitlam
Mike Lee

Mike Lee

Customer Service Representative @ Citi Bank

Customer Service / Support

Coquitlam, Metro Vancouver Regional District

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About Mike Lee:

  • responsible for Citi’s inbound corporate card sales for the Korean market.
  • helped clients navigate products suited to their needs by listening to their problems and proposing relevant solutions. 
  • exceeded sales quota by +15% for 2022

Experience

Citibank | Inbound Customer Service Representative from 2017 to 2022

  • responsible for Citi’s inbound corporate card sales for the Korean market.
  • helped clients navigate products suited to their needs by listening to their problems and proposing relevant solutions.
  • exceeded sales quota by +15% for 2022.

Citibank | Branch Manager from 1991 to 2017

  •  joined as a teller in 1991 and eventually moved up to branch manager.
  • responsible for all operations at Citi’s Gang Nam branch. Ensured customers fulfilled their banking needs (loans, deposits) successfully.
  • managed and helped banking staff to meet their professional goals while ensuring that the Gang Nam branch met its goals

Education

I have a Masters of Finance from the University of Illinois Urbana Champaign and a Bachelors in Business Administration from the University of Soong Sil

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