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Oakville
Milo Behroozi

Milo Behroozi

IT Professional |Help Desk |Technical Support

Customer Service / Support

Oakville, Ontario

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About Milo Behroozi:

A results-driven IT Support Specialist with nearly 10 years of experience in first and second-level technical support, system administration, and user management. Proven ability to troubleshoot complex hardware/software issues, manage Active Directory accounts, and optimize IT service performance. Adept at collaborating in diverse, high-paced environments such as hospitals, ensuring exemplary user experiences through clear communication and problem-solving. Passionate about innovation and continuous learning, committed to delivering efficient IT solutions that support healthcare operations and patient care.

Experience

TIV Energy | Information Technology Support Specialist

Dec 2022 - Feb 2024

  • Provided first and second-level support for IT systems, resolving hardware/software issues efficiently.
  • Trained users on IT appliances, software, and hardware to enhance technical proficiency.
  • Configured and supported laptops, workstations, printers, scanners, and VoIP phones.
  • Managed incident and change management to ensure smooth IT operations.

PGEI Group | Junior System Administrator

Nov 2021 - Feb 2024

  • Delivered technical support and troubleshooting for Windows operating systems, Microsoft Office product, Windows Server (Active Directory, File Servers), and network (LAN,WAN)
  • Managed user accounts, access controls, and security policies in Active Directory.
  • Performed system backups, data integrity checks, and disaster recovery planning.
  • Provided VPN and remote access support for hospital staff and remote employees.

PGEI Group | IT Support Specialist

Jun 2017 - Dec 2022

  • Responded to IT helpdesk tickets, ensuring timely resolution of hardware/software issues.
  • Installed, configured, and upgraded software, hardware, and security patches.
  • Provided training and technical assistance to end-users for Microsoft Outlook and Office 365.
  • Supported network troubleshooting, connectivity issues, and Windows Server environments.

Aliasys | Help Desk Technician

Nov 2014 - Dec 2016

  • Provided technical support via phone, email, and ticketing systems.
  • Installed, configured, and upgraded software and hardware, ensuring optimal performance.
  • Conducted preventive maintenance and troubleshooting for desktop and peripheral devices.

Education

Azad University

Bachelor of Computer Hardware Engineering   •  2004 – 2009

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