Mini Guraya

 I am someone with an unparalleled ability to work in fast-paced, high-stress work environment. I bring in strong work ethics with a personal determination to work passionately with a collaborative mindset to work in a team or independent set -up. I hold myself accountable to be using time wisely and bringing in teamwork approaches in problem-solving.

Accounts Manager                                                                                             

WORKKER, Oakville, ON                                                                                          June 2021- Dec 2021

• Operate as the point of contact for assigned clients and service multiple clients concurrently.
• Generate sales (Workker orders) and identify opportunities to grow business with existing clients.
• Bring to the attention of Director of Sales and Operations any worker shortfalls on client’s
  requirements or existing orders.
• Service any day-to-day requirements that arise between the client and worker. (i.e.
  scheduling conflicts, sick, vacation etc.)
• Communication with Account Executive on status of orders and overall customer
  satisfaction.
• Contribute to the daily order report with other Account Managers.
• Collaborate with management team to reach prospective clients.
• Make daily outbound phone calls, emails and SMS messages to prospective clients as
  directed by management or as necessary.
• Attend face-to-face client meetings, site visits, tradeshows or job shows when required.
• Take a leadership role in developing and/or changing account management procedures to
  improve accuracy and efficiencies by evaluating process flow, proposing new procedures,
  assist in management education and training.

Admissions & Recruitment Administration (HR Co-op Intern)                                    Sep 2018- Dec 2018        SHERIDAN COLLEGE, Brampton, ON

• Recruitment- Assisted in full-cycle recruitment of new student employees, screening resumes from entry to midlevel positions, and posting jobs on various job portals such as LinkedIn and Indeed.
• Employee Relations: Assisted in Conducting counseling sessions to resolve grievances to promote employee wellness as well as promoting a fair environment in the organization.
• HRIS: Entered and updated new employee data into HRIS. Participated in implementation of ADP software for effective management of HR information and maintaining employee records on ADP by entering new employee data during HR Co-op at Sheridan College.
• Offboarding: Assisted HR Manager while handling terminations, resignations of employees, conducting exit interviews, and sending information to all concerned departments.
• Payroll Support: Assisted HR Department with answering employee payroll queries as well as maintaining timekeeping records for payroll purposes. 
• Health and Safety Trained and volunteered as a Fire Marshall in evacuation procedures in the event of a fire or lockdowns at the premises.

Customer Service Representative                                                                                  Oct 2013 – Sep 2016                                                                                        TD CANADA TRUST BANK, Brampton, ON                                                             

• Worked in close liaison with the team members and the senior level staff in generating leads in context to financial products. 
• Exceeded customer service goals by minimizing customer wait times, and accurately and efficiently processing customer transactions.
• Maintained extensive knowledge and understanding of credit products and monetary funds and educate customers on the best fit.                                                                                                                      

Exhibited expertise in building a strong customer base by following up with their needs and by delivering friendly service to customers

•  Post Graduate Certificate Human Resource Management                           

            Sheridan College, Mississauga