Mireille Trudeau

I am bilingual and I have my reliability security clearance. I have over 10 years of customer service experience. I have a diploma in accounting and secretary. In 2023, I did a customer service course at La Cité Collégiale and finished that course with a B note. 

I have experience and knowledge with the Microsoft office suite.

Receptionist                                                                                                                               2022 - Present
Consult’Eau, Gatineau (Québec)
July 2022 to present 

• Greet customer in person or by phone
• Manage phone calls
• Transfer calls 
• Answer emails and write messages (Outlook)
• Book appointments (Praxedo Program) 
• Advise clients Provide information by phone 
• Monthly Billings (SAGE50)
• Payment Processing (SAGE50. Interact, Visa or MasterCard) 
• Update client files (Hub hotspot) 
• Filing of analysis reports (client file and Excel document)

Receptionist                                                                                                                                               2022 
Les entreprises Bizier, Wakefield (Québec)
April 2022 to July 2022 

• Greet customer in person or by phone
• Manage phone calls
• Send quote to customer by email
• Ship order by transportation
• Payment Processing (cash. Interact, Visa or MasterCard) 

Administrative assistant                                                                                                              2021 - 2022
Glass Guys, Ottawa (Ontario)
August 2021 to January 2022 

• Greet customer in person or by phone
• Manage phone calls
• Provide information by phone or in person
• Answer emails and write messages (Outlook)
• Book installation appointment 
• Monthly Invoicing
• Payment Processing (SAGE50. Interact, Visa or MasterCard) 

Administrative assistant in telecom                                                                                              2021
Seguin Morris, Gatineau (Québec)
May 2021 to August 2021 

• Answer emails and write messages (Outlook)
• Write, review and proofread reports (Microsoft Office)
• Upload reports and photos to the intranet (by Internet)

Customer Service                                                                                                                                    2020-2021
Ph Vitres d’autos, Gatineau (Québec)                                                                                                    

• Greet customer in person or by phone
• Manage phone calls 
• Conseiller les clients
• Commandes de vitres
• Provide information by phone or in person
• Answer emails and write messages (Outlook)
• Book installation appointment 
• Payment Processing (SAGE50. Interact, Visa or MasterCard) 
• Invoices filing

Administrative assistant                                                                                                                              FirstOnSite, Gatineau (Québec) 
April 2018 to February 2020 

• R Answer emails and write messages (Outlook)
• Produce reports for insurance claims
• Filing

Customer Service                                                                                                                                   2018-2020
Ph Vitres d’autos, Gatineau (Québec)      
   Avril 2018 à février 2020   (40 heures/semaine)                                                                         

• Greet customer in person or by phone
• Manage phone calls 
• Conseiller les clients
• Commandes de vitres
• Provide information by phone or in person
• Answer emails and write messages (Outlook)
• Book installation appointment 
• Payment Processing (SAGE50. Interact, Visa or MasterCard) 
• Invoices filing

Receptionist (Summer job)                                                                                 2009 - 2012 | 2014 - 2017
Gauvreau Terre de Surface, Gatineau (Québec)             

• Greet customer in person or by phone
• Manage many phone calls 
• Payment Processing (Interact, Visa or MasterCard) 
• Dispatch different trucks on deliveries

Telemonitoring operator                                                                                                    2010 - 2011
Protectron, Ottawa (Ontario)      
December 2010 to March 2011 

• Answer Emergency
• Handle incoming emergency alarms (residential and commercial)
• Dispatch of emergency services by priority
• Answer emails and write messages (Outlook)

Operator                                                                                                                                                        2009 - 2010
SPA le Nordik, Chelsea (Québec)             
November 2009 to February 2010

• Greet customer in person or by phone
• Answer emails and write messages (Outlook)
• Book appointment

Filing Agent (contract)                                                                                                                                         2008

Services correctionnels, Ottawa (Ontario)
Contract of 2 weeks

• Proceed to the filing system in chronological order

Computer Technician                                                                                                                             2007 - 2008

Centre de technologie des ordinateurs pour les écoles, Gatineau (Québec)

Valoritec, Gatineau (Québec)
Placement of 2  months & contract of 9 months

• Install peripherals, software and operating systems
• Update computer drivers
• Dismentling computer and servers

Administrative Assistante Attestation                                                                                                         2017
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)

 

Professional Diploma | Secretary                                                                                                                                    2017
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)

 

Professional Diploma | Accounting                                                                                                                  2016
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)

 

Professional Diploma | Computer support                                                                                                   2008
Centre Administration, Commerce et Secrétariat de Gatineau, Gatineau (Québec)