Mit Patel

I am recently graduated and I have done Masters of Engineering in Internetworking. Previously I have worked for Software Developer and Technical Support Specialist roles for more than 2 years.

1. Technical Support Specialist (Aug 2019 - June 2020) 
   K.S Technologies, Vadodara, India
   - Achieved a 20% reduction in issue resolution time through efficient troubleshooting techniques.
   - Maintained a 95% customer satisfaction rating by effectively communicating with customers through phone, email, and chat support.
   - Utilized expertise in Windows-based server OS, particularly Microsoft Windows Server, to quickly troubleshoot issues.
   - Collaborated with various teams to transition product issues, ensuring timely updates to customers.
   - Promptly escalated critical issues to achieve a 98% issue resolution rate within service level agreements.
   - Participated in on-call rotations to provide responsive customer support during critical incidents.
2. Software Developer (Sept 2020 - Aug 2021)
   ConfidoSoft Solutions Pvt. Ltd., Vadodara, India
   - Developed and managed scalable web applications using AngularJS, HTML, CSS, and JavaScript.
   - Prioritized user experience and customer satisfaction in application development.
   - Worked with cross-functional teams to gather requirements and enhance project delivery, improving communication and outcomes.
   - Optimized databases and queries, resulting in significant improvements in response times and application performance.
   - Maintained code quality and adherence to customer needs through active participation in code reviews.
   - Contributed to the successful implementation of three new features by staying updated with emerging technologies.

Master of Engineering in Internetworking (Sept 2021 - Apr 2023, Dalhousie University, Halifax, NS):
- Pursued a Master's degree with a focus on internetworking, covering advanced concepts in networking, data communication, and network security.
- Acquired in-depth knowledge of designing, managing, and securing complex computer networks.
- Engaged in coursework and projects that involved practical application of network protocols, routing algorithms, and network design principles.
- Explored emerging trends such as Internet of Things (IoT), cloud computing, and software-defined networking (SDN) to stay current with industry advancements.
- Collaborated with peers on research projects related to network optimization and network performance enhancement.

Bachelor of Engineering in Computer Engineering (Aug 2016 - Aug 2020, Gujarat Technological University, Vadodara, India):
- Completed a comprehensive undergraduate program that encompassed various aspects of computer engineering.
- Gained a strong foundation in programming, algorithms, data structures, computer architecture, and software development methodologies.
- Engaged in hands-on projects that involved designing and implementing software solutions, enhancing problem-solving and coding skills.
- Participated in group projects to develop team collaboration and communication skills.
- Acquired a broad understanding of computer systems, hardware-software interaction, and computer networks through coursework and practical assignments.