Mohamed Agrtene

Experienced education trainer, leader & manager who tenaciously admires working in the most complex & challenging English language teaching contexts with almost 9 years of hands-on experience in ELT & education management.

Testing Program Manager

•  Managing the full cycle of operations of all high stakes testing programs. Ensuring that tests are delivered to K-12, higher education institutions as well as corporates.
• Overseeing audit/inspection visits to our network of accredited test centers, and distributors as well as for carrying out regular inspections to examination venues across Morocco, monitoring security processes against standards set by our educational assessment partners.
• Conducting spot checks of the testing program service delivery where necessary to ensure readiness for unannounced audits while arranging & conducting self-audits as required.
• Responding to and implementing appropriate recommendations from examination boards, partners and assessment stakeholders.
• Identifying areas for increased efficiency and security in all testing programs delivery and prepare plans to implement these.
• Ensuring training of testing venue staff, test center administrators & proctors for all tests is appropriate and takes into account feedback from partners and quality checks.
• Effectively leading, engaging and managing test center administrators and proctors by providing regular and timely feedback on performance in compliance with all aspects of the testing procedures & regulations.
• Leading on the implementation of all testing programs' delivery improvement plan.
• Managing external stakeholder relations including implementation of Service Level Agreements with key departments, review and revision of these as appropriate. 
• Managing the team to ensure appropriate staffing levels are maintained at all times in line with all testing standards and customer needs.
• Mapping the Customer Journey, measuring the Customer Experience regularly to make improvements.
• Ensuring that quantitative and qualitative information about all testing programs is regularly collected & analyzed in order to raise awareness of key tests in relevant sectors
• Representing the program at conferences & other external events• Managing the full cycle of operations of all high stakes testing programs. Ensuring that tests are delivered to K-12, higher education institutions as well as corporates. • Overseeing audit/inspection visits to our network of accredited test centers, and distributors as well as for carrying out regular inspections to examination venues across Morocco, monitoring security processes against standards set by our educational assessment partners. • Conducting spot checks of the testing program service delivery where necessary to ensure readiness for unannounced audits while arranging & conducting self-audits as required. • Responding to and implementing appropriate recommendations from examination boards, partners and assessment stakeholders. • Identifying areas for increased efficiency and security in all testing programs delivery and prepare plans to implement these. • Ensuring training of testing venue staff, test center administrators & proctors for all tests is appropriate and takes into account feedback from partners and quality checks. • Effectively leading, engaging and managing test center administrators and proctors by providing regular and timely feedback on performance in compliance with all aspects of the testing procedures & regulations. • Leading on the implementation of all testing programs' delivery improvement plan. • Managing external stakeholder relations including implementation of Service Level Agreements with key departments, review and revision of these as appropriate. • Managing the team to ensure appropriate staffing levels are maintained at all times in line with all testing standards and customer needs. • Mapping the Customer Journey, measuring the Customer Experience regularly to make improvements. • Ensuring that quantitative and qualitative information about all testing programs is regularly collected & analyzed in order to raise awareness of key tests in relevant sectors • Representing the program at conferences & other external events

Skills: Program Evaluation · Program Management · Multi-Cultural Team Leadership · Educational Assessment · Cross-functional Team Leadership

English Language Program Manager

Ensured English language (EL) program quality in planning, design / development, implementation, & evaluation between different offices
• Developed EL strategic plans based on emerging markets and new opportunities, and including quarterly and annual targets
• Developed marketing strategies, proposals, and budgets contributing to the expansion of the organization's EL program portfolio
• Collaborated closely with other departments, including customer service, marketing, sales & the social media to promote EL products and services 
• Analyzed existing and potential competition and integrating findings in the planning of new or expanded EL services
• Led the EL team in the creation of new course offerings based on customer demand
• Managed the delivery of the Professional Certificate of English Language Teaching (PCELT) 
• Ensured monitoring and evaluation systems are used for quality assurance and program improvement
• Assessed and improved systems for program and student tracking, retention and monitoring
• Ensured end-of-course feedback surveys are implemented to measure student satisfaction and program development and made well-thought decisions to upscale the program delivery
• Collaborated closely with the testing department in incorporating appropriate tests into EL proposals and programs
• Recruited, trained, supervised & mentored English language department staff & teachers 
• Oversaw the work of the EL department staff in Casablanca & Rabat with respect to teacher performance and administrative support
• Strengthened EL staff capacity by planning needs-based professional development
• Participated in the annual planning and budgeting processes of the English language department
• Took part in regular webinars organized by the Regional Director of English Language Programs
• Represented the program at conferences and other external events

English Language Consultant 

• Planned and delivered interactive, fun and dynamic classes to students at every level in order to
guarantee that they are successfully acquiring the target language
• Developed general English, ESP & EAP course and ensured that they are ADDIE approach based
• Ensure consistent inspiration, motivation, and support for students to reach their personal training objectives
• Acted as a mentor for new teachers by providing training, support and advice during their integration.
• Ensured Wall Street English method is consistently applied by actively promoting it as a premium provider of English language learning
• Made sure that the learning environment is low anxiety, always warm, welcoming and tidy for students to learn
• Continuously developed skills as a teacher through new product training and carrying out the personalized training paths assigned to staff by the service manager
• Monitored and supervised the center, teaching assistants, and students in the use of language lab facilities, audiovisual equipment, and e-learning software
• Coordinated between personal tutors, students, educational consultants and the service manager for the betterment of the school service

York St. John University York St. John University

Cambridge CELTA, English Language Teaching to Adults Cambridge CELTA, English Language Teaching to Adults

Skills: Language Teaching 

Otto Torri Sullo Jonio - Summer School - Italy

Management of Identity & Sustainable Development Management of Identity & Sustainable Development

Université Ibn Zohr 

Bachelor's degree, English Language & Linguistics 

Skills: Language Teaching