Mohamed Haymour

University of Alberta graduate with a bachelor of education in Secondary Education

Public Mobile (Telus) / Sales Representative

April 2019 - October 2020,  Edmonton

• Generated new sales and help customers choose the right plan for their needs.
• Provided excellent customer support by addressing inquiries, resolving complaints, and providing technical support as required.
• Proactively identified opportunities to generate new business through prospecting and referral programs.
• Was knowledgeable about Public Mobile products, services, and promotions, and able to explain complex features and benefits to customers.
• Maintained sales reports, track performance metrics, and communicated progress toward sales goals to management.
• Complied with all company policies, procedures, and regulations related to sales, customer support, and privacy.
• Participated in ongoing training and development programs to stay up-to-date with the latest product information, sales techniques, and customer service skills.

Planet Internet/  Wireless Internet Technician

September 2016 - July 2017,  Beirut, Lebanon

• Installed and Configured Wireless Equipment: Installed and configured wireless equipment such as access points, routers, switches, and antennas.
• Troubleshooted and Resolved Issues: Troubleshooted and resolved issues related to wireless connectivity, network performance, and signal strength.
• Conduct Site Surveys:  Conducted site surveys to determine the best locations for installing wireless equipment and ensure optimal signal coverage.
• Documented Work: Documented all work performed, including network configurations, equipment installed, and troubleshooting steps taken.
• Provided Technical Support: Provided technical support to end-users and customers, including assistance with configuring devices and resolving connectivity issues.
• Kept Up-to-Date with Technology: Stayed up-to-date with the latest wireless technology trends, products, and solutions to provide the best service and support to customers.

Fido / Key Holder

Sept 2021- Jun 2022

• Drove top line sales within the store: strive to meet or exceed sales quotas and store objectives
• Provides consistent customer service, and ensures that all corporate and brand standards are followed
• Completing training, and upgrading knowledge regularly
• Stay current on product knowledge and promotional information
• Cold calling in order to expand the brand and allow for pursuit of outside leads

University of Alberta, Bachelor of Education in Secondary Education