Mohamed Taarji

Skilled Cloud Analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Initiative-taking in Cloud, with upgrowing skills in Azure and Amazon Connect.

SENIOR SOFTWARE SUPPORT ANALYST
Lifeworks/ Morneau Shepell | Toronto, ON
• Provide Senior-level Support for various SaaS solutions in Lifeworks applications related to pension, payroll, and others.
• Troubleshoot production defects (Using ServiceNow and Azure DevOPS)
• QA tests after each deployment (weekly using ALM and ADO).
• Manage accesses in Citrix and CRM, for all the client users and its clients.
• Client facing for troubleshooting virtual machines or SaaS issues.

IT INFRASTRUCTURE 
Humber College, Etobicoke
• Cloud Infrastructure: Course filled with exercises and labs with hands-on practice and projects on Azure (Portal – CLI – Bash) which has helped strengthen the concepts learned.
• Red Hat Certified System Administrator (RHCSA): Operated running systems, including booting, virtual machines, and controlling services.
Deployed, configured, and maintained systems, including software installation, update, and core Managed users and groups, security, including basic security system and SELinux configuration.
• IT Service Management- ITSM: Gained knowledge and understanding of the TIL framework
Knowledge on how TIL can be used to enhance IT service management
• VMware Certified Professional: Knowledge on VMware Virtualization Technology and Components.
Installed and configured ESXi, Virtual Machines and venter Server.
Administrated and monitored of virtual machines and appliances.