Mohammad Jahanseir

Over 15 years of experience in all facets of software and Networks, with outstanding creative problem-solving and analytical skills. Objective – Seeking a challenging position in Software projects, highly motivated team player with a positive attitude to support a cooperative environment. Enjoy learning new things and assimilating new ideas quickly and I have strong organizational skills that can execute tasks within a tight deadline.

Programmer Analyst                                                                                   2022 – Present

ISM Canada, Saskatoon, Canada

• PowerApps Developer                                                                 Mar. 2023 – Present

RBOMS fulfilled service requests from RBC customers via the OMS database, tracking and managing orders while generating and validating financial reports. It verified accurate hardware orders from shipping vendors and aimed to reduce manual work through automation, streamlining workflows for enhanced productivity and user experience.

Technology: Microsoft PowerApps, Dataverse, Power Automate, Microsoft Planner

• PowerApps Developer                                                               Jan. 2023 – Apr. 2023

FOREX was Kyndryl Order Support Center's database in Canada for OEM fulfillment, managing diverse orders, vendors, and Business Units. It ensured uniform processing, managed invoice reconciliation, provided valuable metrics for informed decision-making, and facilitated performance monitoring.

Technology: Microsoft PowerApps, Dataverse, Power Automate, Microsoft Planner

• Salesforce developer                                                                  Nov. 2022 – Jan. 2023

During the SaskTel engagement, captured process flow with murals, documented UX in the app, and attached it to JIRA stories. Created and documented data model in config workbook, prioritizing communication and collaboration for seamless progress. Visual aids improved comprehension, and we diligently tracked and documented critical information consistently throughout the project.

Technology: Visual Studio Code, Salesforce Platform, GitHub, Jira and Bitbucket

• ServiceNow Developer                                                             Aug. 2022 – Nov. 2022

Set up customers in ServiceNow, building integrations and processes for Service Level and Billing reports. Enhancements, defect fixes, and user support were provided. Customized backend and user interface stories for personalized solutions based on client requests.

Technology: ServiceNow Platform, JavaScript, Visual Studio Code

• ScienceLogic Automation                                                          Jul. 2022 – Aug. 2022

Specialized in delivering SL1 architectural designed services, tailoring solutions to meet specific client needs. Implemented scalable, efficient, and reliable SL1 solutions, ensuring long-term client success and customized services that aligned perfectly with the client's objectives, resulting in robust and sustainable SL1 implementations.

Technology: ScienceLogic Platform

Tech Specialist                                                                                             2021 – Present

London Drugs, Saskatoon, Canada

• Delivered excellent customer service and promoted products. The organized nature allowed effective multitasking and adaptability to changing priorities. Offered valuable support to management on special projects, maintaining quality and service standards. Continuously updated technical knowledge of tech products, peripherals, and technologies to enhance user support.

Certified Advisor                                                                                             2019 – 2021

Best Buy, Saskatoon, Canada

• Helped clients during cold calls, skillfully handling objections for positive outcomes and promptly addressed inquiries and issues, communicating efficiently with the manager. Stayed updated with tech trends, providing relevant advice, and demonstrating product features, aiding informed final decisions

IT Support Specialist                                                                                       2018 – 2019

Atlas Office Solution, Saskatoon, Canada

• Setup and maintenance, diagnosing technical issues in LAN and wireless systems, and providing effective solutions. Handled network support for clients' WAN, LAN, hardware, and software. Efficiently configured Active Directory, security policies, DNS, and DHCP services, and installed computers in stand-alone and network environments.

Senior IT Specialist                                                                                          2004 – 2018

Azad University (IAU), Science and Research Branch, Tehran, Iran

• Managed network infrastructures, performed security scanning, installed, and configured servers and client systems, supervised client training, monitored DNS policy and network security, maintained antivirus servers, and offered troubleshooting assistance for networks, security, operating systems, and email. Server security administration and secure system configuration recommendations for workstations and laptops were also part of the responsibilities.

University Lecturer                                                                                         2014 – 2018

University of Applied Science and Technology, Tehran, Iran

Azad University (IAU), Tehran, Iran

SAMA Technical and Vocational Center, Tehran, Iran

• Courses: Programming Languages (C++, Visual Basic, and Web), Operating Systems, Databases, Computer Networks, LAN Design, Network Management, TCP / IP Protocols, Switches and Routers

Network Support Specialist                                                                             2004 – 2005

Alborz Computer Company, Tehran, Iran

• Designed, maintained, and operated client support for broadband connectivity, security infrastructures, firewalls, and network access control. Monitored and responded to security incidents, DNS, email gateway, FTP, VPN, and other internet services. Managed TCP / IP network configurations (LAN and WAN), troubleshooting network, hardware, and software issues while resolving client problems and providing communication to both clients and management.

Software Developer, 2022

Saskatchewan Polytechnic, Saskatoon, Canada

Full Stack Java Developer, 2019

ComIT, Saskatoon, Canada

Master’s Degree – Computer Engineering – Software, 2013

Azad University (IAU), Iran

Bachelor’s Degree – Computer Engineering – Software, 2009

Azad University (IAU), Iran

Associate Degree – Applied Computer – Software, 2004

Azad University (IAU), Iran