Mohammed ismail Ballary

• Managing data center and remote sites infrastructures, providing technical support, and troubleshooting for approximately 1000+ physical and virtual servers across Europe, ensuring high availability and performance.
• Configuring RAID on physical servers in accordance with specified requirements.
• Installation, configuration, administration, and troubleshooting of VMware ESXi 6.5 and 6.7 platforms.
• Creating VM templates and deploying virtual machines from these templates while ensuring the

appropriate allocation of resources such as CPU, memory, and storage.

• Installing, configuring, and maintaining Microsoft Windows Server operating systems (2012, 2016, 2019) with a focus on hardening server security and improving system resilience.
• Troubleshooting Windows server and application security alerts, diagnosing issues, and applying appropriate mitigations.
• Managing and remediating security vulnerabilities within Windows server environments to ensure compliance and security standards.
• Managing and deploying OS patches via SCCM and WSUS tools to ensure timely updates and security compliance.
• Managing and administering Active Directory Domain Services (AD DS) to maintain directory and identity management.
• Installing and maintaining DHCP, Printer Servers and DNS management to ensure network infrastructure stability.
• Efficiently managing user accounts, group policies, and security settings within the Active Directory environment.
• Scheduling and restoring backups as necessary, utilizing Veeam Backup to ensure data protection and recovery.
• Diagnosing and resolving backup-related issues using Veeam Backup, ensuring data integrity and business continuity.
• Utilizing OTRS and ServiceNow ticketing systems for effective incident, problem, and change management.
• Managing vendor relationships with various suppliers, including Dell, Lenovo, and Jiliti, to address and resolve hardware failures.

Bachelor in computer application

Diploma in Information Science & Technology Engineering