Mohammedamaan Ahmedabadi

A passionate service design researcher who uncovers insights through digital storytelling and user research to inform effective design solutions. I collaborate with diverse teams to address complex challenges, focusing on community well-being and measurable social impact.

UX Researcher

Human-Centred Design Lab, Ottawa, Canada                                                                        

• Conducted user research for the City of Ottawa to identify communication, access, impact, and engagement barriers affecting youth recreation program participation and to develop strategies to increase community involvement.
• Actively engaged with the Ottawa community to recruit diverse youth participants and recreation experts, enabling deep insights into the challenges facing local youth recreation programs.
• Analysed qualitative and quantitative data from interviews with youth, city officials, and industry stakeholders to apply service design principles in developing evidence-based, inclusive solutions.
• Designed and delivered a digital toolkit for the City of Ottawa Recreation Facility and Cultural Services to improve program accessibility and engagement for youth. 

Cashier 

 D-Mart, Bharuch, India

• Delivered friendly, efficient checkout service, ensuring a smooth and positive customer experience
• Handled high volumes of cash, card, and digital transactions accurately and confidently
• Assisted customers with general inquiries and supported them in locating products
• Maintained a clean, organized register area and ensured all supplies were well-stocked
• Remained calm and courteous during peak hours while maintaining transaction speed and accuracy

 Customer Service Associate                                                                     

 Reliance Smart Bazar, Gandhinagar, India

• Provided helpful product information and guided customers through purchase decisions
• Resolved customer concerns with professionalism, promoting a welcoming in-store atmosphere
• Supported merchandising efforts through regular restocking and store presentation
• Promoted in-store services and offers while contributing to a positive team culture
• Balanced multitasking between customer service, inventory duties, and cashier responsibilities

 Committee Member                                                                                 

 Social & Cultural Committee – Pandit Deendayal Energy University, Gandhinagar, India

• Coordinated campus-wide cultural and social events by collaborating across diverse student groups
• Contributed to event planning, logistics, and execution, ensuring smooth operations and high engagement
• Served as host and public speaker at university events, developing strong verbal communication and crowd engagement skills
• Demonstrated adaptability, teamwork, and leadership in high-pressure, deadline-driven environments

EDUCATION

Algonquin College, Ottawa, ON - 2024 - 2025

Post-Graduate Certificate in Interdisciplinary Studies in Human-Centred Design.

• Academic Standing: 3.68/ 4.0 GPA

Pandit Deendayal Energy University, Gujarat, India - 2020 - 2024 

Bachelor of Technology in Information and Communication Technology.

• Academic Standing: 8.19/ 10.0 CGPA