Monica Haydee Rosas Gamboa

Systems Analysis: Over 7 years of hands-on experience in analyzing complex IT systems, understanding user requirements, and optimizing processes for enhanced efficiency.

Software Development: A seasoned Software Developer for the past 5 years, contributing to the full software development life cycle with a focus on quality code and impactful solutions.

Project Experience: Successfully delivered a diverse range of IT projects, demonstrating adaptability and a commitment to staying at the forefront of technological advancements.

• Assess, propose, and implement commercial information system solutions to enhance and automate the company's processes.
• Analyze, document, and address customer requirements.
• Facilitate communication between technical and non-technical teams.
• Develop and implement policies and procedures across the software development life cycle to improve and guarantee the optimal operation of diverse information systems.
• Analysis, design, development, and maintenance of key reports for informed decision-making.
• Ensure the protection of confidential data and technological infrastructure against cyber threats.
• Formulate policies, procedures, and contingency plans to mitigate the impact of security breaches.
• Maintain the technological infrastructure in optimal conditions and manage IT infrastructure inventory.
• Evaluate new technological trends and determine how they can benefit the company.
• Assess security risks and address them accordingly.
• Provide technical support for computers, telephony, and printers.
• Establish key performance indicators (KPIs) to assess the effectiveness of IT operations and make continuous improvements.

DATA ANALYSIS, BIG DATA, AND BUSINESS INTELLIGENCE

TREBAS INSTITUTE, MONTREAL, April 2022 - August 2023

BACHELOR'S DEGREE IN ADMINISTRATIVE INFORMATICS

UNIVERSIDAD AUTONOMA DEL ESTADO DE MEXICO, August 2000 - June 2005