Mosopefoluwa Jibodu

I am a highly motivated, confident, well organized and hardworking Client Service Specialist. I achieve set goals in record time, combining effectively with others to produce quality results, without sacrificing my objectivity and sense of purpose. I aspire to function as an effective member of an organization that is guided by a culture of excellence and has a drive for success. 

I have over 5 years experience in Customer Service and my responsibilities and experience includes.

• Handling an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
• Reducing customer complaint escalation rate by 64% by implementing efficient problem-solving techniques.
• Exceeding quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
• Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.
• Maintaining a knowledge base of the evolving product offerings, and improved customer retention by 9% by recommending new products to existing customers.
• Maintaining up-to-date customer records in HubSpot CRM while interacting with customers across email, phone and helpdesk.
• Handling difficult and complex customer complaints, resolving issues within 4 minutes, on average, and receiving a customer satisfaction score of 4.9 out of 5.

2019-2022 – Master’s of International Law and Diplomacy / University of Lagos, Lagos State.

2011-2015 - Bachelor of Science Intelligence and Security Studies / Afebabalola University.

2017-ComptiaNetwork+ Certificate /New Horizons, Ikeja, Lagos State.