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Etobicoke
Mosopefoluwa Jibodu

Mosopefoluwa Jibodu

Client Service Representative

Customer Service / Support

Etobicoke, Ontario

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Services offered

I am a highly motivated, confident, well organized and hardworking Client Service Specialist. I achieve set goals in record time, combining effectively with others to produce quality results, without sacrificing my objectivity and sense of purpose. I aspire to function as an effective member of an organization that is guided by a culture of excellence and has a drive for success. 

Customer service representative
Client service specialist
Customer support representative
Approximate rate: CAD$ 30 per hour

Experience

I have over 5 years experience in Customer Service and my responsibilities and experience includes.

  • Handling an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
  • Reducing customer complaint escalation rate by 64% by implementing efficient problem-solving techniques.
  • Exceeding quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
  • Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.
  • Maintaining a knowledge base of the evolving product offerings, and improved customer retention by 9% by recommending new products to existing customers.
  • Maintaining up-to-date customer records in HubSpot CRM while interacting with customers across email, phone and helpdesk.
  • Handling difficult and complex customer complaints, resolving issues within 4 minutes, on average, and receiving a customer satisfaction score of 4.9 out of 5.

Education

2019-2022 – Master’s of International Law and Diplomacy / University of Lagos, Lagos State.

2011-2015 - Bachelor of Science Intelligence and Security Studies / Afebabalola University.

2017-ComptiaNetwork+ Certificate /New Horizons, Ikeja, Lagos State.

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