Moustafa Abdelghany

-Care Beyond Purchase

"In every interaction, great customer service breathes life into the ethos of 'the customer is always right.' It involves passionate individuals who not only possess a comprehensive understanding of their products or services but are also equipped with empathy and patience. It's about being there, in moments of queries or concerns, turning potentially negative experiences into opportunities for strengthening trust.

When we talk about businesses making an impact, we can't overlook the role of extraordinary customer service. It is the lifeline that keeps customers returning, driving business growth. But more than that, it's about nurturing a relationship with each customer that extends beyond the transactional nature of buying and selling. It's about recognizing each customer as a unique individual, not just a number or a sale.

With every issue resolved and every question answered, customer service representatives do more than their job description; they carry forward the company's reputation, embody its values, and build a community. It's an incredible feeling to know that someone is always there for you, isn't it? That's what outstanding customer service means to me - a constant presence, a trusted partner, and an advocate for your needs."

As a customer service manager, I consider myself the conductor of an orchestra, where every note matters for the perfect symphony - that is, customer satisfaction. I thrive on guiding my team to empathize with our customers, solve their problems, and exceed their expectations. Every feedback from a customer is a lesson, an opportunity to refine our performance. I stand at the crossroads of business and customers, making sure their voices are heard and valued within our company. I strive to lead by example, fostering a culture where every customer feels cherished and every interaction counts.

Bachelor of science: Gree and Roman Archaeology