mugisha Ivan

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Documented and detailed calls and complaints using call center's CRM database.
Resolved concerns with products or services to help with retention and drive sales.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Yorkville University, 2000 Steeles Ave

BBA: Project Management - Environmental

EXPECTED IN 01/2026