Muhammad Akram Khan

Dedicated and customer-focused professional with experience in sales, customer service, and client engagement. Skilled at delivering exceptional service, personalized solutions, and building strong relationships. Enthusiastic about technology and committed to providing the best retail experience to clients. Thrives in a fast-paced environment and excels at achieving sales goals.

Experience

Menzies (Flare), Missisauga
Passenger Service Agent
June 2024 - July 2024

• Check in passengers travelling domestic and internationally.
• Boarding customer travelling domestic and internationally.

Vox Data (Sirius XM), Montreal
Sales and Retention Agent
March 2023 - January 2024

• Provided personalized service to
• Provided personalized service to clients, identifying and recommending tailored product solutions.
• Managed client interactions through live chat, email, and phone, building strong relationships.
• Collaborated with Account Managers, Sales Managers, technical resources, and the accounting department to provide comprehensive advice and support.
• Maintained a high level of knowledge on products and services through vendor training materials.
• Independently sourced new products or services available in the marketplace.
• Assisted with technical sales cycles, demonstrating value and adding confidence.
• Supplied quotes to customers in a timely and professional manner.

Hinduja Global Solutions (Shaw Cable), Winnipeg
Customer Service Representative
June 2021 - November 2022

• Delivered exceptional customer service by resolving client inquiries promptly and effectively.
• Adapted to clients' schedules and provided tailored solutions for their specific needs.
• Assisted with any scope of work or bill of materials to be cross-checked or confirmed.
• Managed customer relationships and attended meetings to establish closer working relationships.

24/7 Intouch, Winnipeg
Technical Support Specialist
Aug 2020 - Oct 2020

• Successfully managed and resolved technical issues for customers, ensuring a high level of customer satisfaction and retention.
• Developed strong customer relationships by providing personalized support and maintaining regular communication to ensure issues were fully resolved.
• Utilized strong problem-solving skills to identify the root cause of technical issues, asking detailed and probing questions to gather necessary information.
• Implemented creative solutions to resolve technical problems, often exceeding customer expectations and improving overall satisfaction.
• Demonstrated proficiency in navigating various operating systems, applications, and tools to provide comprehensive support.
• Conducted remote troubleshooting sessions using advanced software to resolve customer issues, ensuring minimal disruption to their workflow..

I have studied and graduated from TESOL.