Munaf Umatiya

A highly qualified and experienced professional in providing excellent customer service. A graduate in Computer Science with a proven ability in troubleshooting and resolving IT related issues proficiently. Excellent in time management, critical thinking and delivering solutions effectively.

IT Service Desk - Tata Consultancy Services, Mumbai India. Sep 2018 – Feb 2019

 Successfully handled a wide range of hardware and software-related issues.

Responsible for all the tier-1 duties including attending calls, creating tickets using CRM tools, incidents management and forwarding the complex ones to the tier-2 team members.

 Troubleshooting all the software related issues and configuration for optimized use.

Respond to the clients with the appropriate solution to inquiries as per the procedures and guidelines through email and phone.

Supervisor - Eastsidemario’s, Regina, SK.

Sep 2019 – May 2023

 Responsible to perform all the store wide duties for the proper functioning of the Store.

Maintained the ultimate customer service efficiently in a timely manner.

Played a crucial role in hiring ,recruiting, assigning duties and scheduling shifts weekly to achieve desired outcome.

 Attending to the customers on calls and assisting them appropriately in fulfilling their orders.

Performed Inventory, Ordering, Maintaining the time sheets on a regular basis.

Associate - Marshalls, TJX Group Inc. Regina, Sk.

Nov 2021 – Sep 2022

 Involved in store wide duties including receiving merchandise, stocking, greeting customers and offering excellent service, attending to customers calls and responding to queries efficiently.

 Demonstrating a high degree of customer service while processing all refunds,exchanges and purchases in accordance with company guidelines.

 Build the customer relations to drive up the sales.

 Assigning priorities and providing direction and support in communication to drive sales and improve merchandising processes.

Issuing TJX membership card by registering the customer on the system, lookup for the Customer in database in case of misplaced cards through valid photo identification, also issuing new gift cards.

Diploma in Computer Science Sep 2019 – May 2021

- University of Regina

 Bachelor’s in Information Technology Jun 2015 – April 2018

- University of Mumbai