Mushahid Khan

EXPERIENCE

Junior Production Associate, Hotspex, Toronto                                              April 2022 - Present

• Create CSVs using Excel effectively by utilising VLookups to import and organise data 
• Actively participate in production of shelves in a virtual shopping environment; undertake collection and cataloguing of images, make assets available to users, create searchable indexes for retrieval of metadata, manage workflow of digital assets and ensure version control  
• Responsible for quality control through exceptional attention to detail for accuracy 
• Work with teams (internally and externally) to coordinate shelf design and set up
• Maintain strategic knowledge of current trends in marketing, innovation and market research 
• Offer suggestions on how to improve efficiency of processes and the quality of deliverables

Marketing and Communications Coordinator, ASE Community, Toronto          June - Sept 2021 

Outreach & education with a focus on the intersection of anti-black racism, ableism, and gender bias 

• Increased interactions and click-through rate by 300% by utilising strategic SEO, keywords to better target demographics and being consistent across digital platforms
• Used Google Analytics to track user feedback and interactions 
• Used Paid ads to reach a wider audience
• Handled online presence, brand management, marketing and network development
• Assisted in website development plan and implement it to incorporate accessibility (AODA)
• Took lead on content development for external communications including:
• - Social media, editorial content and post calendar management
• - Develop and deliver on a robust and relevant social media/marketing calendar 
• - Plan events and generate awareness through campaigns 
• - Create art, graphics and design content audio / video / mixed medium  
• - Handle website maintenance, updates and development
• - Coordinate blogs, educational material, and online communication

Summer Media Intern, Brampton Focus                                                                July - Sept 2019

• Handled cameras and media recording gadgets  
• Conducted interviews for visual storytelling 
• Edited footage to create videos at local community events

Digital Marketing Associate, Nikisar Inc. On-Call          Aug 2018 - Present                                                     

• Create marketing materials including capturing original photographs 
• Produce content, videos, and images for distribution on Social Media
• Attended inquiries that come in through email, social media, chat support and inbound calls

Customer Service Sales & Marketing, AV Hotspot                                        Aug 2018 - Oct 2018

• Provided information to conduct sales and transfer of service & scheduled appointments
• Created posters and post on social media for sales and promotion 
• Effectively communicated through written, spoken and courteous telephone interactions
• Processed customers transactions through the POS system
• Received merchandise and incoming store inventory, updated filing and documentation 

Bachelors Design Digital Futures (Honours), OCAD University   Sept 2021 - Present              

Career Essentials in Data Analysis, Microsoft and LinkedIn                                             July 2023
Zendesk Customer Service Professional Certificate, Zendesk and LinkedIn                                                        

Serving Customers Using Social Media; Creating Positive Conversations with Challenging Customers; Customer Service: Handling Abusive Customers; Building Rapport with Customers;

Customer Service: Problem-Solving and Troubleshooting; Customer Service Foundations (2020)