Customer Service Representative
About Muskaan Gulati:
Experienced customer service representative with exceptional communication and problem-solving skills. Responded to customer inquiries, resolved complaints, and consistently provided exceptional service. Proficient in utilizing customer service software and databases to efficiently assist customers. Strong ability to work in a fast-paced environment while maintaining a positive attitude.
I have experience assessing student profiles for higher studies in various countries, bridging the gap between educational agents and universities by providing resolutions on emails, inquiries over calls, handling grievances and managing communications, triaging email requests, and generating CAS statements for visa purposes. I also possess certain skills in Pegasystems PRPC and Salesforce Lightning. In terms of previous roles, I have also worked as a content writer and member of Enactus, where I curated and created content for social media posts and worked on field projects, and as an operations coordinator for AIESEC, where I was responsible for lead generation, client interaction, and operations management. I converted 50% of the generated leads, I can provide exceptional customer service and I have proven to be a solution-oriented individual.
I have a bachelor's degree in commerce which I have passed with first division and currently I am pursuing a Post-Graduate Diploma in International Business Management from Lambton College.
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