My Nhu Ho

A La Carte Attendant/Hostess | Vancouver Marriott Pinnacle Downtown Hotel | April 2022 -

March 2025

Managed phone communications, processed orders through Micro System, and coordinated with multiple departments to ensure seamless guest services.

Handled multiple tasks simultaneously, including greeting Ambassador Elite VIPs, managing a table chart and reservations on Open Table software that decreased guest wait times, assisting with restaurant operations, and promptly resolving customer concerns.

Maintained organization and cleanliness of dining areas, contributing to a positive guest experience and smooth operation.

Collaborated with the front desk, housekeeping, and kitchen department to ensure guests have a seamless and comfortable experience, reflecting Marriott’s “feel like home” philosophy.

Sale Associate | Banana Republic | September 2021 - February 2022

Delivered exceptional customer service by assisting customers with purchases, managing fitting rooms, and ensuring a well-organized sales floor.

Contributed to store operations by restocking inventory, maintaining displays, and supporting promotional activities.

Developed strong product knowledge and provided personalized recommendations, leading to increased sales and enhanced customer satisfaction.

Bachelor of Tourism Management | Capilano University | Completion: December 2023

Relevant Coursework: Tourism Marketing, Human Capital Development in Tourism Management, Revenue Management, Tourism Planning and Policy, Applied Research in Tourism.