Nafeey Abdul

PROFILE:

• Excellent troubleshooting and diagnosing skills in resolving complex technical issues at various levels within SLA. 
• Highly determine approach towards meeting deadlines and priorities
• Ability to communicate effectively with clients, and explain technical concepts to non-technical audiences
• Energetic, and Decisive
• Excellent interpersonal and communication skills
• Team player, self motivated, able to work independently with minimal supervision.
• Fast learner, analytical, and organized.

• Good understanding of networking, TCP/IP, static routing, DNS, DHCP, and dynamic protocols. 
• Ability to communicate effectively with clients, and explain technical concepts to non-technical audiences.
• Good knowledge of security protocols, such as, SFTP, SSL, SSH, TLS, HTTPS, IPsec.
• Working knowledge of MPLS, VRF, BGP, Net flow, SNMPv3, Infoblox, IPAM, Mobility Master.
• Thorough understanding of Windows, Solaris 10-UNIX, MS Office, Outlook, Hyper-V, VMware, O365, Azure, Bash Script, PowerShell, Crons and SQL/Access Databases. 
• Excellent troubleshooting and diagnosing skills in resolving complex technical issues at various levels within SLA.
• Great knowledge on routing protocol, RIPv2, OSPF, EIGRP, BGP
• Good understanding of firewalls, ACLs, NAT, VPN, VLANs, Backups, Load Balancing (A10, BigIP F5), High Availability, and Penetration Testing.
• Advance knowledge on implementing, maintaining, and monitoring VoIP Networks on Cisco, HP and Dell Switches.
• Familiarity with using AWS and Azure Cloud.

Chartered Professional Accountants of Ontario, Toronto-ON                    Mar. 2018 – Present

Infrastructure System Administrator     

• Administering the whole CPA Ontario's IT infrastructure – switches, firewalls, routers, voip, load-balancers, wifi, servers and storage devices (HP, Cisco, Juniper, Meraki, A10, F5s, PaloAlto, Aruba, Avaya)

• Designing and implementing CPA Ontario's network infrastructure from WAN to LAN

• Install, upgrade and configure firewalls ( Palo Alto, Cisco ASA, Meraki )
• Install, upgrade and configure wifi ( Aruba & Meraki APs )

• Deploy, Configure, Maintain compute on Azure Cloud       

• Support O365, Exchange Online, Azure AD, Active Directory, DNS, DHCP, ADFS, VMware

• Worked on several migration projects, CAS servers, Jitterbit Agents, and CRM dynamics365

• Document all network set-ups, and Visio topologies

• Follow both customer and company standard ITIL processes e.g. Change Management.

• Liaise with support teams, working together to resolve customer issues.

• Assist in pricing for the network part of projects.

• Work as part of a team with excellent communication skills.

• Work with clients during all stages of projects.

• Highlight and document all network risks of projects.

• Coach more junior members of staff.

BPA Financial Group, Mississauga-ON                                                       Sep. 2010 – Mar.2018

Network Analyst

• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Install and configure desktops with windows XP/7/8 and Servers with Windows 2008/2012 platform on client machines as required.
• Designing cable and wireless networks, structure network cabling such as STP, UTP, coaxial etc., Installation and configuration of LAN and wireless networks with active components such as routers, switches, modems, access points, repeaters, patch panel and etc.
• Install, configure, and maintain desktops, laptops and Ethernet networks, network cabling, and other related equipment, devices, and systems such as ESXi server 4.x/5.x.
• Troubleshooting on IT network installation, configuration and administration of Cisco devices – Cisco switches, Routers and Network Protocols.
• Worked in Coordination of team members to decrease key IT problems and completed assigned projects.
•  Set up clients on Hyper-V environment with cloud office 365 & admin VMware 4.1 environment.
• Developed deployment solutions for network technologies, including VoIP (Avaya, Toshiba), VPN, SAN (Dell), switching and routing.
• Responsible for identifying, specifying and verifying networking equipment needs including IP routers and switches.
• Install and configure Weblogic Server and OSB binaries, SOA Suite on Unix / Linux platforms.
• Configure, administer and support high-availability Middleware applications in clustered environments.
• Analyze and tune applications in the areas such as memory management, process or thread management, resource management (JDBC Connection Pools, JMS etc.).
• Apply patches, hot-fixes, and upgrades to Weblogic Server and OSB software installations.
• Manage and maintain company’s firewalls – VPN, IP Rules, Port Forwarding, Subnets (Palo Alto & Barracuda)
• Supported clients on Solaris 10 (Unix), adding users, changing passwords, killing processes, printer troubleshooting, crons, bashcripts, installing security patches, fine tuning application & maintenance.
• Assisted the IT team in office wide implementation of Sophos Enterprise (anti-virus).
• Assisted in office wide migration from office 2007, 2010 to Office 365.
• Configuring Cisco & Dell switches VLANS for IP Phones (Trunking, Tagging, DSCP, COS, QOS) and access points & DMZ on cisco meraki devices.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet, and monitoring traffic on firewall.
• Provides Office 365 support to clients.

Minacs, Mississauga-ON                                                                       Jun. 2009 – Aug. 2010     

Customer Tech Support     

• Advances troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems on 4G network.
• Troubleshoot & resolve complex technical issues, such as, computer setup, spyware​, domain hosting, email setup, and radio signals.
• Configuring email clients including: Outlook Express 2000/2002/2003/2007. Netscape, Eudora, and Thunderbird.
• Configure VoIP setup on gateways, and CE. 

Future Shop, Etobicoke-ON                                                                  Jul. 2007 – Jun. 2009       

Tech Support     

• Deliver outstanding service to every customer.
• Diagnose customers' technical issues and provide appropriate solutions in a timely fashion
• Troubleshoot & resolve complex technical problems or issues for customers
• Resolve customer issues and complaints in a positive manner that builds business & customer loyalty while adhering to Company policies & procedures.
• Install hardware, ram, hard drives, Cd-drives, sound cards, nic etc.
• Install operating systems on clients computers and laptops

• Humber College, Toronto Ontario: 

Business Administration Diploma

• Ryerson University, Toronto, Ontario: 

I.T Management Degree

• Certification:  

MCTS – 70-640 Active Directory 2008 Server, CCNA, CCNP