Nafsika Spyropoulou

Hello,

my name is Nafsika.

WORK EXPERIENCE

GIHS– Montreal, Canada

09/2022 – present Administration Assistant 

• Coordinate inventory orders, office supplies and travel arrangements.
• Bookkeeping
• Managed the day-to-day calendar for the company director.
• Preparing, organising and storing information in paper and digital form
• Contribute to team effort by accomplishing related results as needed.

                                          Nicolis Group SA  – Athens,Greece

09/2021– 08/2022 Office administrator 

• Resolve work-related problems and prepare submit progress and other reports. 
• Provide expertise in response to client needs.
• Ensure smooth operation of computer systems and equipment.
• Training,motivating,mentoring and providing feedback to store staff

                                          Magic Roundabout Nurseries Ltd  – Bristol,UK

10/2020– 07/2021 Deputy Manager  

• Assisting managers in taking important decisions management procedures and operations 
• Attending meetings and preparing detailed reports
• Ensuring that the staff follows company rules and guidelines.
• Maintaining an open channel of communication with different departments, project teams and upper management.

                                          TTEC Canada Solutions, INC  – Montreal,Canada

01/2020– 09/2020 Customer Care Trainer   

• Liaise with managers to determine training needs and schedule training sessions.
• Offering the training necessary and providing individualised coaching when needed.
• Monitor employee performance and response to training
• Responsible for inspiring and motivating team members
• Investigate complaints regarding the establishment’s goods,services and policies 

06/2019– 12/2019 Customer Care   

• Provide expertise in response to client needs 
• Complaint handling
• Update accounts, initiate billing and process claim payments, and receive payment for services.
• Promote goods or services and take customer orders for good or services 
• Respond to enquiries or services and explain the type and cost of services offered 

                                          Rental platforms  – Greece&Canada

2015– present                      Property  Manager 

• Managing the maintenance of rental properties to ensure that they are well maintained and safe for residents 
• Communication with potential tenants and closing an agreement
• Answer inquiries and provide high quality customer service by email and calls
• Ensure that any trouble received from tenants are acted upon.

                                          Freelance Architect Engineer  – Greece &Canada

2010– 2019 Architect Engineer   

• Consult with clients to determine needs, preferences, safety requirements and purpose of space;
• Develop plans, elevations, cross sections and detailed drawings, and advise on selection of colours, finishes and materials, floor and wall coverings, interior and exterior lighting, furniture and other items, taking into account ergonomic and occupational health standards.
• Supervise construction projects and co-ordinate, monitor and inspect work done by others

                                          LogosATKE(Technical Construction Company,INC  – Athens,Greece

2008– 2017 Part-Owner/Site Engineer

• Supervise inspections and technical investigations of topography, soils, drainage and water supply systems, road and highway systems
• Supervise and inspect construction projects.
• Inspect construction sites to ensure that safe working conditions are maintained.

2008– 2018 Part-Owner/Administration

• Development and implementation of policies, standards and procedures for technical work performed in the company 
• Establish work priorities and ensure deadlines are met
• Direct and control corporate governance and regulatory compliance procedures within establish
• Verify and process payroll and maintain accurate payroll record

ACADEMIC BACKGROUND

AUA– The American University of Athens– Athens, Greece

Bachelor of Science in Architecture (Hons)

 UAUIM– ION MINCU University of Architecture &Urbanism– Bucharest,Romania

. Bachelor of Architectural Engineering (transferred to AUA)