Nahid Tahrima Rashid
Customer Service / Support
Services offered
Dedicated Customer Success Manager with 4+ years of experience in SaaS industry and a proven track record of enhancing client satisfaction and driving business growth. Adept at building and maintaining strong client relationships through effective communication, problem-solving, and a customer-centric approach. Experienced in analyzing client needs, providing tailored solutions, and ensuring successful onboarding, adoption, and retention. Seeking a challenging role where I can leverage my expertise to bridge the gap between customers and technical teams, delivering exceptional support, guidance, and expertise to maximize product value.
Experience
- Delivered tailored stakeholder and issue management solutions to cross-functional teams in Fortune 500 F&B, Agribusiness, and Mining companies across 31 global markets through an AI-driven SaaS platform, resulting in 100% renewals and product expansion
- Managed a diverse portfolio of key enterprise accounts for clients with annual revenues exceeding $2 billion within a specialized AI-powered SaaS and DaaS platform, focusing on business intelligence
- Acted as the primary point of contact for client’s technical inquiries, issues, escalations and support, and advised clients to maximize the value of the product and services
- Collaborated with the product, development, data science and technical teams to promptly and effectively resolve customer challenges and issues
- Engaged in concurrent research projects, analyzing and reporting on policy issues, public reaction, sustainability, ESG, Tax, and regulatory trends affecting the F&B, Agribusiness, and Mining sectors
Education
- Masters in Public Policy
- Masters in Applied Economics
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