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Toronto
Nahid Tahrima Rashid

Nahid Tahrima Rashid

Customer Success Specialist

Customer Service / Support

Toronto, Ontario

Social

Services offered

Dedicated Customer Success Manager with 4+ years of experience in SaaS industry and a proven track record of enhancing client satisfaction and driving business growth. Adept at building and maintaining strong client relationships through effective communication, problem-solving, and a customer-centric approach. Experienced in analyzing client needs, providing tailored solutions, and ensuring successful onboarding, adoption, and retention. Seeking a challenging role where I can leverage my expertise to bridge the gap between customers and technical teams, delivering exceptional support, guidance, and expertise to maximize product value.

Data analysis
Customer success manager
Customer onboarding
Approximate rate: CAD$ 17 per hour

Experience

  • Delivered tailored stakeholder and issue management solutions to cross-functional teams in Fortune 500 F&B, Agribusiness, and Mining companies across 31 global markets through an AI-driven SaaS platform, resulting in 100% renewals and product expansion
  • Managed a diverse portfolio of key enterprise accounts for clients with annual revenues exceeding $2 billion within a specialized AI-powered SaaS and DaaS platform, focusing on business intelligence
  • Acted as the primary point of contact for client’s technical inquiries, issues, escalations and support, and advised clients to maximize the value of the product and services
  • Collaborated with the product, development, data science and technical teams to promptly and effectively resolve customer challenges and issues
  • Engaged in concurrent research projects, analyzing and reporting on policy issues, public reaction, sustainability, ESG, Tax, and regulatory trends affecting the F&B, Agribusiness, and Mining sectors

Education

  • Masters in Public Policy
  • Masters in Applied Economics

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