Nancy Mireya Bustos Cuellar

• Plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures.
• Customer Service Support, strong communication and continuous monitoring in Scorecards.
• Monitor effectiveness of quality checkpoints throughout processes to ensure compliance, implementing Quality Alerts. Visual Aids, etc.,
• Managed core documents (Control Plan, PFMEA, Process Flow) in alignment with customer-specific requirements.
• Oversaw annual PPAP revisions and approval and supported services part validations.
• Liaison with customers to negotiate replacements, PPMs, repair, and third-party sorting as need it.
• Attended and support internal and external quality audits including IATF, corporate, customer, etc.,
• Monitoring QMS Audit System.
• LPA Audit Monitoring and Monthly Scheduling. 
• Developed and monitoring suppliers through scorecards and management of suspect or rejected materials.

              Driving problem solving and continuous improvement

• Applied advanced problem-solving methodologies (8D, 5W, GEMBA) to resolve issues effectively. Evaluates risks and aid in problem resolution. 
• Utilized Lean Manufacturing, Poka-yoke, and Core Tools (SPC, MSA, APQP, PPAP, FMEA) to achieve cost reductions and KPI improvements.
• Supported new project launches (APQP, PPAP), including Run and Rate for programs with Ford, Toyota, and Stellantis.
• Maintained calibration and certifications for laboratory equipment.
• Promoted continuos quality and production process improvements. 

Bachelor’s Degree in Human Resources UANE University of Northeast, Saltillo, MX (2005 – 2009)

Diploma in Business English Georgetown University, USA (2013)

MBA in Business Development UVM University Mexico Valley, Saltillo, MX (2017 – 2019)

Lean Six Sigma Green Belt Certification University of Windsor (2024)