nannan karthikeyan

I have 4 plus years experience in Application support and also in ERP systems

As an ERP Application Support, my role is act as a first point of contact for most IT related inquires. • Perform User Setups, grant access to business systems and other related ERP activities. • Provide IT Support to all our internal employees who uses ERP tool(Infor Distribution SX.e tool). • Communicate with employees or vendors, either face to face or over the phone and help to resolve issues facing in ERP tool. • Assisting our internal employees to complete the invoice, purchase and any warehouse order by using Infor Distribution SX.e tool. • Provide and manage security functions to all our employees based on their role. • Identify and resolve issue related to SX.e tool using AIX. • Updating missing product line, buyer and vendor information or any cost corrections requested by other teams in SX.e tool. • Acted as a point of contact on status of EDI transactions to all our vendors and customers. • Generate weekly report of all Inventory, returns of all branches using Power Bi . • Provide technical support for the employees work remotely with the help of Parallels RAS. • Develop and maintain technical documentation using confluence and directly report to the manager. • Provide Emergency on call support on a rotating schedule

Masters in Internetworking