Nao Kazuma

Respectful, punctual and enthusiastic team player. My educational background is in Business. Experienced Receptionist and Server, I committed to balancing company goals while helping and satisfaction all customers. Seeking a new job with an organization in the hospitality industry.

Call Centre Operator, Greff, Inc.
Tokyo, Japan | 2023
・Received phone calls from people infected by the Coronavirus and provided solutions for them

・Reported patient requests, concerns and other observations 

・Explained different procedures according to a manual 

・Provided supports to patients in need of assistance Completed business reports and shared uploaded them
Beauty Clinic Receptionist, Blanc Co.,Ltd.
Tokyo, Japan | 2022
・Welcomed patients in a helpful and friendly manner; determined purpose of visit and directed them to the appropriate department
・Explained aesthetics practices, the steps and the prices 

・Responsible for signing and reviewing contracts and agreements
・Organized all appointments for patients whether in person or on the phone
・Processed different transactions and payments
Server, Serina Co., Ltd.
Tokyo, Japan | 2019
・Greeted incoming guests and escorted them to their seats 

・Explained menu options to guests, offered suggestions and took orders for food and beverages
・Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
・Communicated with entire team to ensure excellent service at all times
・Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Customer Relations Specialist Diploma
Cornerstone International Community College of Canada Vancouver, BC | 2023 - Present
Bachelor in Business Administration
Showa Women's University Tokyo, Japan | 2018-2022