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Oakridge
Naomi Yang

Naomi Yang

Software Developer

Customer Service / Support

Oakridge, Metro Vancouver Regional District

Social

About Naomi Yang:

It is blessing to get to know this many beautiful souls!

Experience

HungryPanda Co., Ltd.

London, UK

Part-time, Technical Customer Support

Feb. 2019-Aug. 2021

●

Oversaw the constant availability and logs of the HungryPanda application’s

back-end website in terms of database, servers, and traffics tracking

●

Constantly processed over 1000 responses (through phone calls, messages,

and emails) per day with due diligence technical report feedback

● Responsible for the service’s debugging work for the 12,000 purchase orders

per day scattered in Birmingham, Manchester, Coventry, and Leeds with an

accuracy of 99.8%

● Improved problem-solving and stress management skills for dealing with

constant issues from the website and increased cross-departmental

experiences for emergency handling

EF International Language Campuses

Singapore

Part-time, Teaching Specialist

Jul. 2016 - Aug. 2018

● Effective speaker with solid instructional skills; Expert in linguistic structure

and content, including vocabulary, composition rules, and grammar

● Proficient understanding of learning strategies and methods; Knowledgeable

in curriculum and training design

● 85% of students succeeded in their examination after full sessions

Education

New York Institute of Technology, Vancouver

Vancouver, Canada

Master of Science in Cybersecurity

Sep. 2022 - Present

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