Narcia Kaseya

Network Systems Manager, keen on applying academic foundation and practical training in role 
offering technical support in a help desk environment. Accustomed to providing integral technical 
support and troubleshoot issues related to hardware and software installation and setup, with 
over 6 years’ experience in customer service and sales. As a self-employed hairdresser I was able 
to gain new clients while ensuring that current customers always left satisfied.

Strong understanding of Windows Servers & Desktop operating systems. Experience 
installing /configuring operating systems: -Desktop deployment, image creation 
(defining and assessing relevant applications) and OS upgrade
● Installation of Windows 10/Window Server 2012
● Strong skills assembling desktop grade hardware: Desktop hardware repair (memory 
swap, expansion card)
● Intermediate understanding of Active Directory: - Managing active directory users: Create Users, Reset Password and Assign users to 
relevant security group
- Managing computers: Add computer to proper computer OU
● Intermediate understanding on networking protocols, WINS, DHCP, DNS, HTTP, NTP, 
NetBIOS over TCP, Ethernet technologies: not only desktops but also end devices (such 
printer, etc.) configure according to our network standards (DHCP, DNS, TCP/IP, etc.)
● Strong hands on experience troubleshooting, administering and support desktops and 
operating systems: offering support to end users with issues that includes but not 
limited to: Outlook configure and troubleshooting, Printer/Scanner Setup, Drive 
mapping, Folder permission assignment, Defragmentation of volumes, Antivirus 
installation and monitoring and Patch deployment
● Ability to manage numerous tasks /projects simultaneously
● Created helpdesk tickets, and respond to guests when the issues are resolved
● Provided an Ad-hoc service to users of all computer systems, troubleshooting and 
resolved systems problems.Image .re-image, build and configure new/used company laptop and desktops.
● Microsoft exchange create, edit and maintain user accounts, mailboxes, mail contacts, 
distribution groups, organizational unit and access permissions
● Update software and computer updates using application push scripts via remotely 
(windows, java, adobe reader, adobe acrobat etc.…) 
● Building a strong relationship with our business partners by developing in-depth 
understanding of their business needs and processes.
● Resolving network related escalated incidents and problems to a successful and timely 
conclusion.
● Provide first call resolution for desktop, application, email, virus protection/removal, 
printing, and end user ‘how to’ support requests.
● Demonstrating good organizational and problem-solving skills as well as 
● good judgement at all times.
● Diagnosed and responded to routine problems through interactions with end users.
● Building positive, productive relationships with co-workers
● Responding to telephone calls, email and personnel requests for technical support

Diploma in Network systems Management from CDI College