Natasha Singh

I a  a highly skilled Solutions Architect and Technical Delivery Manager with over 20 years of experience across 
various industries, I am confident that I can bring significant value to your team.
Throughout my career, I have worked with organizations of all sizes to design and implement 
complex solutions that meet their unique business needs. My expertise includes architecture 
design, system integration, cloud computing, data migration and scalability.
I have successfully led the design and implementation of several large-scale projects, resulting in 
significant cost savings and increased efficiency for my clients. My ability to work closely with 
stakeholders and cross-functional teams has earned me a reputation as a collaborative and 
results-driven professional.

I am excited to bring my skills and experience to your organization and 
help drive innovation and growth. 

WORK EXPERIENCE: 
May 2021 – March 2023                             Vodacom SA                    Solutions Architect and Technical Delivery Manager 
• Managed the architecture vision and roadmap to align with the Digital Architecture blueprint from the digital platform.
• Led the design, development, and deployment of digital architecture practices, standards, patterns, and innovations.
• Provided leadership and coaching to the solutions architecture team
• Researched new technologies and led vendor engagement to ensure best possible solutions
• Created and managed budget for 5 work streams under my portfolio, this included management of OPEX and CAPEX and the reporting of the budget
• My portfolio consisted of 5 work streams, a staff compliment of 22 employees both contract workers and permanent staff
• My largest work stream - the USSD Channel brought in a revenue of R 1,3 billion (2022/23)
• Review of processes, applications, and tools to ensure optimization and alignment with industry standards
• Excellent collaboration skills include written communication, verbal communication, active listening, feedback
• Revamped and created technical documentation and guided the team with technical documentation
• Designing and maintaining the architecture for SAAS, PAAS and IAAS solutions from end to end
• Managed business stakeholder engagement, stakeholder meetings to gather business objectives and goals
• Managed and worked with cross functional teams in complex platforms 
• Ability to work closely with teams in an Agile environment
• Writing and editing RFP’s for numerous projects and accepting SOW’s and following through with submission for receipting
• Developing the architecture and design for prototypes and proof of concepts
• Enhancements and redesign of existing processes, platforms and portals for both internal and external customer

Jun 2018 – May 2021  First National Bank Digital Banking, JHB               Solutions Architect   
• Researched and implemented the best technical solution amongst all possibilities.
• Prepared and shared high-level design recommendations for processes, systems, and architecture.
• Defined the SDLC process, delivery plan and support strategy for applications 
• Presentation of high-level designs and architectural solutions to stakeholders and the architecture board. 
• Maintained a close working relationship with the CIO, systems architects, development managers, developers, and systems analysts.
• Set up sessions for teaching and mentoring new systems analysts on the FNB APP and the platform digital architecture
• Managed project teams, timelines and ensured projects ran within budget and scope.
• Provided management, leadership, and coaching to the technical team
• Designed and implemented Cloud Platform Solutions using AWS and Google Cloud Platform
• Worked with the Lead Digital architects and Systems Architects to design integration patterns with other banking systems internally and with 3rd party systems
• Ensured system designed met the latest security requirements and standards

Major accomplishments in this role:

• Omni channel enablement platform (OCEP)
• Smart OTP
• Ewallet & 3rd Party wallets
• First ID (across the bank)
• Selfie verification on the FNB App
• POPI impact analysis and strategy planning
• Created an internal portal to enable Business banking staff to send marketing and communication to clients 
• Created a video content management portal to allow upload of video content and tutorials to be used by end users, incorporating Youtube and Vimeo 
• Access control & 2FA (staff on the FBN APP)

Sep 2013 – May 2018   First National Bank Digital Banking JHB                   Senior Systems Analyst
• Developed and documented system design procedures and quality standards for the systems analyst team
• Consulted with management to ensure agreement on system principles and the SDLC.
• Led the team in moving the internal knowledgebase and Wiki from word and excel documentation onto Atlassian Confluence.
• Introduced and implemented Atlassian Jira for task management and tracking, Bitbucket as the code repository, Bamboo for automation and testing of code.
• Created a systems analysis centre of excellence
• Compiling impact assessments and root cause analysis reports
• Ensuring SLA’s are defined and met
Apr 2008 – Aug 2013                          First National Bank Global Transaction Services, JHB            Systems Analyst
• Utilized object-oriented methodology in developing system documentation.
• Developed, documented, and revised system design procedures, test procedures, and quality standards.
• Consulted with management to ensure agreement on system principles and architecture.
• Recommended new procedures or software packages within the platform
• Ran internal training of staff and users to work with computer systems and programs.

May 2006 – Mar 2008   Psybergate, JHB                Business Analyst 
• Gathered requirements in a systematically precise manner following industry standards and methodologies.
• Designed and documented using UML for software applications.
• Analyzed Information Systems and data to identify where improvements and enhancements needed to be implemented.
• Maintained and modified existing information systems databases.
• Communicated with users to analyze, configure, or troubleshoot applications.
• Recommended procedures or equipment or software upgrades to increase data accessibility or ease of use.
• Maintained the quality assurance of developed software

Sep 2004 – Apr 2006   Munsoft, JHB                               Systems Implementation Specialist
• Analyzed user needs and software requirements to determine the feasibility of design within time and cost constraints for local governments and municipalities 
• Consulted with municipal customers and users about software system design and maintenance.
• Coordinated software system installation and ensured that functional specifications are met.
• Determined system performance standards.

Mar 2001 – Aug 2004   Pastel Sage Software, JHB       Team Lead Support Help Desk
• Guided the support team with a strategy for first call customer query and issue resolution.
• Developed a strategy to improved customer satisfaction
• Managed team schedules, team member work assignments and leave days. 
• Led the hiring process for the technical support team 
• Developed training materials and identified staff training and development needs to ensure that appropriate training 
• Communicated team progress and issues to the Executive Management Committee 
• Supervised, led and mentored the technical support team.

Jan 1998 – Jan 2001   Dynasty, Durban, KZN          General Office Admin
• Office admin and general accounting duties

Jun 1996 – Aug 1997   Portigos Restaurant & Takeaway, Durban, KZN      Store Manager
• Management of the staff and store, handled administration and general accounting duties

EDUCATION:

• Bachelor of Science (BSc)  - University of South Africa (Unisa) Muckleneuk Campus, Johannesburg
• Bachelor of Commerce (BCom) - University of South Africa (Unisa) Muckleneuk Campus, Johannesburg
• Burnwood Secondary School Durban, KZN - Matric High School: Computer Science