Natnael Kahsay

My name is Natnael Gebregzabher, but you can call me Nate. I am a humble and hardworking individual. Currently, I am studying to become a health care assistant, with the ultimate goal of becoming a nurse because I have a passion for helping those in need. In my free time, I enjoy playing and watching soccer, and I am a regular at the gym because I believe in taking care of my health. Additionally, I love reading books and watching movies.

Customer Service, Kal Tire - Store 688, New Westminster, BC                                     Apr 2024 - June 2024

• Greet in-person customers, answer 50+ calls/day, schedule appointments
• Communicate messages between auto technicians and customers   
  
   

Customer Service Representative, Merhaba Travel Agency, Addis Ababa, Ethiopia  Aug 2019 - Feb 2024

• Provided outstanding customer service to clients, addressing inquiries, and resolving issues related to ticketing, reservations, and travel itineraries
• Used travel reservation systems to book flights, hotels, and other travel services, ensuring accuracy and compliance with company policies             
• Managed high call volumes effectively, maintaining a professional and courteous demeanor while assisting customers with their travel needs
• Collaborated with team members to streamline processes and improve service delivery, contributing to increased customer satisfaction and loyalty

SuperHost Foundations of Service Quality Certification, British Columbia                                                 2024
Serving It Right Certification, British Columbia                                                                                                   2024
Bachelor in Animal Sciences, Hamelmalo Agricultural College, Keren, Eritrea