Navdeep Nagra

In today's customer-service oriented society, a timely and friendly service is very important to
enhance business growth and customer satisfaction, which further strongly impacts customer
loyalty.
My years of experience in customer service, dispatching, sales and office administration have taught me how
to sell effectively while meeting and exceeding every customer’s expectations. I have served all
types of customers in many different types of settings. I realize that acquiring and maintaining
loyal return customers as well as spreading word of mouth for the business through these
patrons is of utmost importance in every organization’s success.
I am a goal-oriented, focused and hard-working professional who excels in achieving personal
as well as team goals. I have acquired skills which help in building morale, self-confidence and
team-player attitude in my team members by helping each other improve and learn every day.
I would appreciate for being considered to offer my services in your esteemed organization.
Looking forward to hearing from you soon.

Sincere thanks
Navdeep Nagra

TELUS Communications

Role: Resource Coordinator, ADT by TELUS                                                                   Nov 2021-present

• Responsible for the scheduling, dispatching and coordination of activities of a team of service technicians based on location, skill set and other account specific requirements
• Prioritize jobs in each of the technician areas and regions through independent decision making 
• Adapt to work priority changes throughout technician(s) shift

Shaw Communications

Role: Large Business Support, Shaw Business                                                               Nov 2020-June 2021

• Provide pleasant and professional customer service to Large Enterprise, Wholesale, Channel Partner customers 
• Provide process and real time support to Account Executives and Service Managers for large enterprise clients

Shaw Communications

Role: Customer Advisor Tier II, Shaw Business                                                             Feb 2019-Oct 2020

• Fully support and resolve Shaw Business customers’ inquiries, ranging from general account inquiries to providing billing support, to customer retention and resolving escalations 

Keurig Dr Pepper Inc.

Role: Inside Sales Representative                                                                                   Mar 2017-Oct 2018

• Process internal and external customer orders and book service calls
• Prospect new customers and create opportunities to sell services, products and equipment
• Set up new small and medium business accounts and set up biweekly/monthly schedule for product delivery and beverage equipment clean up
• Closely monitor product supply and ensure that products are not out of stock

Wal-Mart Supercenter

Role: Customer Service Manager                                                                      2016                                                                                            

• Supervising cashiers
• Assisting customers and handling escalations
• Scheduling breaks and filling in as a breather for cashiers

Shaw Communications

Role: Customer Service Representative, Shaw Direct                                                 Apr 2014-Jan 2016

• Provide pleasant, professional and knowledgeable customer service
• Leave a lasting impression on customers, helping them choose to continue as Shaw customers

Punjabi University, Patiala (Punjab, India)                                                                    June 2008 – May 2010

Master in Business Administration (MBA)

• Management Practices and Organizational Behaviour
• Business Environment
• Human Resource Planning and Development
• Operations and Marketing Management
• Project Management & Marketing Research
• Production Planning and Inventory Control
• Organizational Change

Government College for Girls, Panjab University (Chandigarh, India)                    June 2005 – May 2008

Bachelor of Science (B.Sc.)

• Physics, Chemistry, Mathematics, English