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Navleen Kukreja

Navleen Kukreja

Technical Support Representative

Technology / Internet

London, Ontario

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About Navleen Kukreja:

Tech-savvy professional aiming for a Technical Support role to utilize exceptional problem-solving skills, technical expertise, and customer-centric approach. Dedicated to delivering prompt resolutions, enhancing user experience, and contributing to a seamless IT environment through effective communication and comprehensive troubleshooting.

Experience

Technical Support Representative with Intuit QuickBooks
6th September,2022 – Currently working. 
Handle inquiries related to billing, including adjustments, payment queries, and subscription changes. 
Educate customers about various features and capabilities of QuickBooks to enhance their user experience.
Log and track interactions using customer relationship management (CRM) software. 
Document solutions provided to common problems for future reference.
Identify potential upselling or cross-selling opportunities based on customer needs and provide information on relevant products or services.

Field Sales Representative at Costco (Primus)
15th April 2022 – 21st August,2022
Educate potential customers on the benefits, features, and pricing of Primus's telecom services
Identify and cultivate potential leads, setting up future appointments or follow-ups if necessary.
Approach and engage with Costco customers in a friendly and professional manner to introduce them to Primus services.
Resolve any concerns or issues that arise during the sales process, ensuring customer satisfaction.

Sales Ambassador at NEO Financial
6st December 2021 to 3rd April 2022
Act as a frontline representative for NEO Financial, embodying the brand's values, mission, and image in all interactions. 
Engage with potential customers to provide them with information about brands’ products and services.
Educate prospects on the benefits, features, and advantages of NEO Financials’ services, tailored to address individual needs and interests.
Achieve or exceed sales targets set by the company, tracking progress and adapting strategies as necessary.

Sales Officer at Outleap Technologies Pvt. Ltd.
3rd December,2020 to 14th August,2021

My roles and Responsibilities included:

Drive conversions in our lead pipeline through phone calls
Pitch Leap Scholar’s various offerings including IELTS classes, counselling, visa services etc
Resolve student queries regarding services or the next steps in the process.
To Work on application-related documentation
Need to be tech-savvy, high agency and result oriented.
Excellent spoken and written communication skills.
Strong interpersonal skills to coordinate effectively with the Counsellors and internal team.
Being Proactive and responsible to report and sort out any problems faced.
Familiarity with Google sheets

 

Education

Graduated on April 21, 2023. Baking Skills – Centennial college, 941 Progress Ave, Scarborough, ON M1G 3T8. 3.84 GPA 

 

Graduated on April 14, 2022. Autism and Behavioral Sciences- Fanshawe College, 1001 Fanshawe College Blvd, London, Canada- N5Y 5R6: 

3.9 GPA Dean’s Honor Award

Bachelor Honors in Psychology – Delhi University, New Delhi, India 2015 – 2019. Grade: B Percentile:54%

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