Navneet Nigam

• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis, Project Charter, Budget tracking, and Testing methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management with Project team members.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Good knowledge of waterfall methodology, Agile Methodologies, Used Cases, and Software Development Life Cycle (SDLC) processes.
• Facilitated Change Management across the entire process from Project conceptualization to Testing through Project Delivery, Software Development, and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution, and Report Generation to assure that all aspects of the project are in compliance with the Business Requirements.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Internal/External Vendors and act as their customer interface point as the lead of the Projects.
 

Professional Experience
Project Coordinator                                                January 2021 to Present
Padmashri Naturals Inc. – Vancouver, BC                                 
Project: Amazon account (Vendor Central, Seller Central) Implementation

Project Description: Product documentation, certifications, licenses, A+ content writing, advertising campaign reports, and Budget Management. The Amazon account helped boost online sales, increasing revenue and providing the largest distributor for the company.

Key Responsibilities:

• Developed a comprehensive project charter, project documentation, estimation, budget, and scope baseline utilizing project management tools to ensure effective project planning and execution.
• Conducted brainstorming sessions to identify project goals, KPIs, and administrative duties in collaboration with the team to ensure successful project completion.
• Organized and led meetings with the Board of Directors, stakeholders, and project teams to promote clear communication and collaboration throughout the entire project lifecycle.
• Prepared monthly status reports of the project and presented them to the steering committee to provide accurate project updates and track progress.
• Monitored project progress, assessed risk, and implemented effective project management techniques, such as risk assessment, mitigation, and issue management, to increase project performance.
• Utilized conflict resolution and stakeholder management skills to resolve conflicts and deliver high-priority strategic projects within crucial timelines to ensure timely project completion.
• Managed front desk operations and performed website database management (Shopify), invoicing (QuickBooks), purchase orders, logistics management, scheduling, documentation, and inventory management using business process improvement techniques to enhance productivity and efficiency.

Project Coordinator
PC Financial – Toronto, ON                                                 January 2019 – December 2020
Project: PC Financial Mobile Application

Project Description: PC Financial Mobile Enhancement implementation involved upgrading the application with new features such as Spending Tracker, Custom Alerts, and Account Management. The new features would allow the customers in better visibility and a seamless view of their transactions and spending habits which will help the customers manage their budget and gain reward points for each purchase made using the PC Financial App.

Key Responsibilities:

• Prepared detailed project documents including project charter, project plan, implementation, and roll-out plan,
• Estimated & managed the BI project budget, project plans, timelines, and scope.
• Carried out detailed feasibility for the BI project including Return on Investment and Total Cost of Ownership
• Identified the requirements and worked in close collaboration with project stakeholders while managing expectations at the department and project levels.
• Led cross-functional teams of Data Architects, Enterprise Architects, Integration & Infrastructure/ Network Engineers, BI Analysts, and Engineers to implement a project plan to achieve project deliverables.
• Engage in technical deliberations of system-to-system integration, analyze the current state, and propose a solution by comparing data models from source systems and designing combined payload for mobile UI.
• Analyzed the impact of risks on budget and timeline & submitted integrated change requests to mitigate its impact.
• Organized meetings with Product owners, Subject Matter Experts, and project teams
• Prepared weekly status reports of the project to the steering committee.
• Facilitate Stakeholder analysis and Requirement Gathering, define the scope and break down Product Backlog into meaningful User Stories and help drive project delivery.
• Monitor progress, assess risk, and help increase performance.
• Resolve conflicts in a timely manner to deliver the high-priority strategic project within crucial timelines.
• Manage communication with strong individual stakeholders and maintain transparency about project progress and milestone delivery.
• Provide expertise in Native Mobile Application design and development best practices.

Business Analyst                                          September 2014 – August 2016
Shri Balaji Institute of Medical Sciences, India                                
Projects: Patient Scheduling System and ST-SMART CRM and billing  

Project Description: Patient Scheduling System: Developed a robust appointment booking application for healthcare clients. It consisted of maintaining all the past appointment records as well as reports that can be referred between different service providers. This project was completed well before time and within budget improving productivity by 40% and the additional revenue by 25%. Helped in harmonizing lab data from different labs, along with identifying ranges.
Project Description: ST-SMART CRM and billing: Customer Relationship Management (CRM) System to manage customer enrolment, lead management, and sales conversion management with the capability to generate multiple reports for the organization. A billing system was developed for more efficient billing to clients for various products and services offered.

Key Responsibilities:

• Applied business analyst techniques to develop and manage the project charter, project management plan, budget, and project scope to ensure effective project planning and execution.
• Utilized data evaluation methods to maintain the procurement, risk register, and stakeholder register to identify and manage project risks, ensure stakeholder satisfaction, and make informed decisions.
• Utilized business process modeling and stakeholder management techniques to organize meetings with the Board of Directors, Vendors, stakeholders (internal & external), and project team and delivered executive-level presentations to ensure smooth communication and collaboration throughout the project lifecycle.
• Utilized business analysis and legal compliance knowledge to liaise between HR and Legal departments over the Kidney transplantation project, ensuring legal compliance and HR policies implementation.
• Applied used cases and business process modeling to direct patients to exam rooms, fill questionnaires, and prepare for physician examinations, ensuring smooth patient flow and experience.
• Utilized data visualization and report generation skills to provide administrative support, coordinate charts, and KPIs, and complete insurance forms to ensure accurate and timely documentation.
• Utilized change management and onboarding techniques to work directly with Human Resources in the onboarding of new staff, ensuring proper orientation and integration into the team.

Business Analyst                                                       July 2013 – August 2014
Mayom Hospital, India                                                                       
Project: Electronic Data Capture system

Project Description: Assisted in implementing an electronic data capture system for patients participating in clinical trials (Stem Cell therapy). The system helped in integrating all patient participating data helping physicians in assessing trials.

Key Responsibilities:

• Collaborated with product owners as a Business Analyst to comprehend primary business objectives and strategies, gathered Business Requirements, developed, and prioritized the product backlog, and ensured alignment with business goals.
• Tracked the performance of the Agile team utilizing appropriate Testing Methodologies to identify and address performance gaps and ensure continuous improvement. Used Cases to create the backlog of test scenarios.
• Evaluated Data Sources and developed and maintained protocols for handling, processing, and cleaning data to ensure data quality and accuracy.
• Prepared minutes of meetings and conducted presentations for Project Managers, the Board of Directors, and the Project team as the Project Coordinator to ensure effective communication, Joint Requirement Planning (JRP), Joint Application Development (JAD) sessions, and Conflict Management.
• Coordinated workshops for staff training, measured Key Performance Indicators (KPIs), and streamlined daily administrative support to improve operational efficiency, and Budget tracking.
• Prepared monthly reports, documentation, and inventory management, and interviewed new staff to ensure proper documentation and team capacity. Maintained Requirement Traceability Matrix (RTM) to capture, manage, and communicate the requirements.
• Delivered PowerPoint presentations with the Board of Directors, Stakeholders, and project team as the customer interface point to provide accurate project updates, and progress tracking, and facilitate Change Management for Project Delivery, Implementation Management in diverse Business and Technical Environments.
 

Education
• Master of Administrative Sciences (MAS), Global Health & Human Services, 2018 Fairleigh Dickinson University, Vancouver, BC.
• Master of Business Administration (MBA), Healthcare Management, 2013 University of Mysore
• Bachelors of Ayurvedic Medicines and Surgery (BAMS), 2011 Rajiv Gandhi University of Health Sciences, Bengaluru

Certifications
• Internship at Sagar Hospitals, Bengaluru; Project – Inpatient Satisfaction Index
• Internship at Royal Foods, Moscow, Russia; Project – Supply Chain and Logistics
• Internship at Manipal Hospitals, Bengaluru; Project – Optimized Pharmacy Inventory management
• Certification in Microsoft Excel (advanced) at manifold interactive education, Bengaluru