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NAZ Maroofkhani

NAZ Maroofkhani

customer service representative

Customer Service / Support

New Canada, Nova Scotia

Social

About NAZ Maroofkhani:

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Experience

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Education

  Customer service leadership issued by LinkedIn Learning 

Customer Service foundation issued by MSI Academy 

                                                                                                                     

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