Nazmul Hasan

Experienced IT Help-Desk Technician with a customer-focused approach and a strong background in troubleshooting computer hardware and software issues. Possesses in-depth knowledge of standard operating systems, technical support procedures, and network protocols. Also, a customer-focused Retail Personnel with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, services, and customer experience initiatives driving strong sales.

• Served as the first point of contact for customers seeking technical assistance. 

• Provided end-user troubleshooting and IT support. 

• Provided business systems, network, and Internet support to users in response to identified difficulties. 

• Explained Technical information in clear terms to non-technical individuals to promote better understanding. 

• Install, Modify, and repaired Computer hardware and software. 

• Documented support interactions for future reference. 

• Provided on-call support for critical issues. 

• Assisted customers with various types of technical issues via email, live chat, and telephone. 

• Set up equipment for employee use, performing, and properly installing cables, operating systems, and software. 

• Supervised and directed workers engaged in the installation of data communication equipment and software.

Leading University - Bachelor's degree, Computer Science and Engineering 2017 - 2021