Nick Kuhne

Results-driven Product Management professional with a proven track record of driving growth and enhancing customer experiences. Demonstrated expertise in developing long-term growth strategies, optimising sales and expansion funnels, and identifying market differentiation opportunities. Skilled at reorganising teams, implementing efficient Product Management practices, and aligning Product teams toward mission-driven outcomes. Collaborative leader excelling in stakeholder engagement and cross-functional collaboration.

Searchspring - May 2021 - Present Director of Product

• Reorganised the Product Management team around core user personas, enabling specialisation to grow expertise within specific product portfolios.
• Developed and executed on a growth and expansion strategy by streamlining customer onboarding, transitioning from custom solutions to standardised features and functionality.
• Implemented a customer-centric product management process creating feedback loops, introducing RICE prioritisation and targeted comprehensive competitive analysis.
• Advocated for reducing technical debt, leading to a 1.7x increase in engineering team efficiency and nearly 70% reduction in system outages.
• Established a new product team hiring process, including skills assessment, resulting in the recruitment of three Senior Product Managers.
• Integrated products and team members from three company acquisitions to enhance overall product offering.
• Managed and grew a team of Product Managers and Product Designers. 

Loblaw Digital - June 2019 - April 2021 Senior Product Manager

• Led Product Manager for Shoppers Drug Mart Digital Pharmacy.
• Devised SMS-based customer onboarding strategy, driving 2.5 million patient sign-ups and nearly 10 million digital prescription refills in Q4 2020 & Q1 2021.
• Fostered collaboration between Shoppers Drug Mart stakeholders to optimise web, central, and in-store systems for enhanced customer experience.
• Introduced collaborative RICE prioritisation framework, aligning stakeholders and identifying high-value features.
• Pivoted customer experience to minimise touchpoints, adhering to Covid-19 restrictions and best medical practices.

TWG (Now Deloitte Digital)

April 2016 - June 2019 Product Manager

• Assisted early-stage and growth companies, transforming initial success into core strengths.
• Collaborated with sales to strategize, scope, and resource future projects.
• Conceptualised and developed several "0-to-1" products, launching companies' initial ideas into the market.
• Introduced mobile offerings to web-first companies, teaching their stakeholders and development leaders how to manage and iterate on mobile applications.

May 2015 - April 2016 Mobile Tech Lead

• Led development of iPhone, iPad, Android, & Apple TV apps for global education & documentary streaming service.
• Managed iOS & Android app development for Canada-wide news organisation.
• Collaborated with Product Managers and Designers, incorporating best practices into app user experiences.

Impressed Interactive - May 2013 - May 2015 Mobile Developer 
Elora Consulting - April 2012 - May 2013 Lead Developer 
Canadian Forces - 2009 - 2012 Artillery Soldier
 

Seneca College, Computer Programming & Analysis - 2008