Nidal Najem

Bilingual (English, French), result driven and strategic Operations and Logistics Leader with over two decades of experience optimizing supply chain efficiency and driving success within the pharmaceutical distribution industry. Proven track record of implementing innovative solutions, reducing costs, and enhancing overall operational performance. Adept at managing end-to-end logistics, from reception of goods to distribution. Demonstrated ability to lead cross-functional teams, fostering collaboration and achieving organizational objectives.

Inbound Operations Manager Sep 2019 - Present
Mersaco | Beirut, Lebanon
 Implemented an automated system for the Reception of goods resulting in a 25% reduction in the process time in addition to faster turnaround times for incoming inventory
 Integrated a content management system at the reverse logistics unit, resulting in a 20% increase in employee productivity and a reduction in errors
 Led and mentored a cross-functional team of 11 employees, fostering a culture of collaboration and achieving a 20% growth in team productivity
 Performed an ATP for the department resulting in a 15% progress in employees’ morale and engagement
 Collaborated with sales and customer service teams to align inbound operations with customer demand, resulting in a 15% increase in order fulfillment rates
 Determined key performance indicators (KPIs) to monitor and improve customer service levels
 Adopted rigorous quality control measures, resulting in a 20% decrease in product defects
 Cooperated with the QA team ensuring adherence to safety and environmental regulations and remain in compliance with the predefined requirements in the quality management system and the GSDP guidelines
 Established and encouraged employees to identify and anticipate process enhancements
 Conducted regular performance reviews and implemented feedback loops, ensuring operational excellence is our constant goal

Returns Section Head May 2012 - Aug 2019
Mersaco | Beirut, Lebanon
 Developed a streamlined return process, reducing the closing of distribution cycle of the drivers by 25% and enhancing overall section efficiency
 Introduced an automated return tracking solution within the ERP system, resulting in a 30% advancement in accuracy and a concurrent reduction in errors
 Established a customer feedback loop to identify areas for improvement and promptly address customer concerns (CRM), resulting in a 15% customer satisfaction score
 Conducted regular stock count in collaboration with the stock auditor to optimize stock levels, reducing overstock by 10% and minimizing financial losses
 Reported and followed up with the quality team on returned defective/damaged items and determined corrective and preventive action (CAPA) plan, addressing root causes and ensuring effective resolution

BA in Business Administration - Management Graduated: Oct 2001
Université Saint Esprit de Kaslik | Jounieh, Lebanon