Nijaba Thasneem

Dynamic and customer-focused professional with a strong background in IT management, office administration, and technical customer support. Proven track record of delivering exceptional service by resolving customer issues effectively and showcasing comprehensive product knowledge across various devices, including smartphones, tablets, computers, and wearables. Skilled in leveraging analytical abilities to enhance operational efficiency and productivity. An effective communicator who fosters enduring relationships with clients and colleagues while providing tailored solutions to meet their needs. Holds a postgraduate diploma in Artificial Intelligence and Data Science, as well as a bachelor’s degree in computer application, reflecting a commitment to continuous learning and staying at the forefront of industry trends

In my previous role as a Technical Customer Support Representative at HGS Canada, I honed my skills in resolving complex technical issues across various devices, including smartphones, tablets, computers, and wearables. My ability to interpret customer inquiries accurately and provide effective solutions has consistently resulted in high customer satisfaction rates. Additionally, my experience as a Team Lead and Technical Representative at Nainar Auto Service & Technologies’ Inc allowed me to develop strong leadership skills, where I managed a team to provide exceptional support and ensure seamless operations

Masters - Artificial Intelligence and Data Science - Loyalist College , Toronto, Ontario.