Nijembazi Jodie

Customer service representative with 3 years’ experience in call-center roles, including tech support, sales, and client care. Skilled at dealing with multiple calls daily while solving client issues promptly. Bilingual in French (native) and English to provide effective customer service in both languages. I have an ability to deal with confrontation and dissatisfied people and to help them reach a solution that is beneficial without compromising the integrity or success of the organization. I strive to build brand awareness and create brand loyalty through honest and effective communication.

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Accurately verified information and updated information databases as necessary.
• Offered new services based on the needs of a customer.
• Discuss promotions, products, and anything pertaining to better and more satisfactory service for the customer.
• Show a clear understanding of departments and their procedures.
• Redirect calls as needed and worked with my supervisor to address any outstanding issues or concerns.
• Continually sought to promote the mission and brand of AT&T by providing excellent customer service at any opportunity.

High school diploma

Political science certificate

Graphic design diploma