NIKHIL EDLA N

NIKHIL EDLA

Kitchener, Waterloo

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engineering Freelancer

About me:

Young & enthusiastic Professional with experience in System Support and hospitality looking for challenging position

Education:

  • Post-Graduation diploma in Wireless Networking-Lambton College.
  • Bachelors of technology in Electronics and Communication Engineering-Jawaharlal Nehru Technological university-2014-India.

Experience:

System Support Coordinator at Innovative Integrated technologics, Markham, ON             Jan 2020 to Present

Duties and responsibilities

  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution.
  • Provide assistance to external team that may be required to complete a task or resolve an issue.
  • Provide technical support to staff during business and after business hours by participating in on-call rotation.
  • Provides end-user support for the installation and support of applications.

 

Front Office Representative at Days Inn (Wyndham group) Toronto, ON                  Sep 2018 to Dec 2019                   

Duties and responsibilities

  • Answering phone calls, taking reservations for Check-ins and Check-outs.
  • Providing information about room rates, types and discounts. Issuing key cards accordingly.
  • Explaining Hotel providing amenities to guests while check-in.
  • Selling rooms to walk-in guests.
  • Generate reports outlining room occupancy totals, daily transactions, revenue totals and other figure for management review.
  • Ensure 3rd party reservations have been properly processed.
  • Expertise knowledge in analyzing Profit / Loss statement reports & Auditing reports.
  • Handling all guests’ complaints.
  • Maximize room revenue (ADR & REVPAR) by utilizing yield managing techniques.
  • Overlooking and changing room rates based on the market competitors.
  • Monitoring employee reviews and performance related issues.

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