Nirali Desai

IMMIGRATION SPECIALIST with over 10+ years of successful experience in providing services ranging from verification of documents to assistance for Immigration/Temporary visas. Dedicated and detail-oriented Immigration Analyst with extensive experience working closely with attorneys and legal teams to support case preparation, research, and client management. Recognized consistently for performance excellence and contributions to success in the Immigration field. Ability to handle multiple priorities, think creatively and contribute innovative ideas or suggestions related to new or existing policy and procedures.

Immigration Case Manager

Deloitte -Farrell LLP - Toronto, ON 

November 2023 to January 2025

• Draft and review application packages for categories of applications ranging from work permits to Provincial Nominee and Federal permanent resident categories.
• Draft emails, review legal documents, identify, compile, and interpret information for all matters pertaining to Canada. Immigration (Federal PR, TR- work permit, Spousal PR, citizenship);
• Keeping all client data and files updated while maintaining records in CRM systems like INSzoom and ServiceNow.
• Coordinate incoming clients' inquiries and legal documents and distribute them to the responsible immigration attorneys within the firm for further action;
• Review and access electronic case files against correspondence received and flag any potential discrepancies prior to notifying the attorney (status expiry approaching, legal documents expired, etc.).
• Work on improving the efficiency of office procedures by monitoring and following up on email responses from attorneys and ensure that all inquiries are addressed within one business day;
• Providing a positive customer experience and always offering extraordinary service to clients.

Immigration Case Manager

CanApply Immigration Inc - London, ON

March 2023 to June 2023

• Reviewed and processed immigration applications, including temporary visas, work permits, study permits, sponsorship and permanent residency applications
• Assist clients in submitting immigration applications accurately and within specified timelines
• This includes gathering supporting documents, filling out application forms, and ensuring compliance with relevant immigration laws and regulations
• Communicate with clients to obtain necessary information, explain immigration process, and provide updates on their cases
• Respond to client inquiries, addressing concerns and providing guidance throughout immigration process

Immigration Case Manager

Canadim Law Firm - Montréal, QC

May 2021 to March 2023

• Preparing immigration applications including temporary visas, work permits, Citizenship and permanent residency applications
• Independently and effectively managing a high volume of immigration cases under strict deadlines
• Perform substantive and client facing work including drafting email correspondence, letters and documentation to clients and government officials
• Conducting research and leveraging government resources to ensure processes are current and appropriate documents are being used.
• Tracking case progress, informing attorneys of key deadlines and changes in immigration law, and ensuring documents are filed on time.

BACHELORS in Business Administration

Gujarat University - Gujarat, IN

June 2006 to May 2009