NIZAR ALYASIN

IT Systems & Network Administrator 

Internal Office Solutions — Ottawa, ON
May 2023 –Sep 2024

• Install, configure, and deploy Windows servers, workstations, and network equipment (routers, switches, firewalls).
• Respond and troubleshooting alerts received from the system and escalate as required to ensure integrity of the customer’s system. 
• Administer Microsoft Office 365 services (Exchange, SharePoint, Teams, OneDrive), ensuring optimal performance.
• Provide on-site and remote customer support (more than 1000 clients) using Teams, N-able, TeamViewer, and Quick Assist telephone.
• Manage and configure ESXi servers, deploy vCenter Server Appliance, and optimize Unifi network systems for high performance and uptime.
• Apply security policies, conduct audits, and ensure compliance with industry standards.
• Troubleshoot and resolve hardware/software issues on Windows and Linux systems.
• Led team training sessions on Unifi controller software, improving team proficiency by 40%.
• Use RMM tools (N-able, Auvik) for remote monitoring and managing network assets and IT infrastructure.
• Open trouble tickets and on a regular basis, update tickets to reflect actions taken, resolution achieved, or further action required.
• Implement and manage backup systems using Veeam and Cove, ensuring disaster recovery protocols are in place. 
• Create Knowledge Base articles.
• Generate reports and update system documentation for customer installations.
• Working knowledge of supported browsers (IE, Firefox, Safari, Chrome).

Technical Services Representative

D.E Systems — Ottawa, ON
January 2023 – May 2023

• Supported network security setup, including firewall and VPN configuration.
• Follow-up with customer to ensure customer satisfaction with resolution.
• Assisted in conducting application security audits and monitoring security protocols.
• Provided technical support for hardware/software issues in an MS Windows environment.
• Delivered on-site and remote troubleshooting assistance for network and system issues.

Release and Product Management team member & IT Support

ESDC Canada — Ottawa, ON
January 2022 – August 2022

• Managed SCCM/MECM for Windows patching and software deployment.
• Assisted in the release of Microsoft Visual Studio licenses and software products.
• Troubleshot installation, compatibility, and licensing issues remotely. 
• Assessing existing systems and providing recommendations for improvement.

Financial Advisor

Sun Life — Ottawa, ON
April 2020 – January 2021

• Consulted clients to define financial goals and recommend investment strategies.
• Provided education on financial products and helped clients plan for retirement and education expenses.

Life Insurance Licensed Agent

AIL — Ottawa, ON
August 2019 – April 2020

• Exceeded productivity goals by booking appointments and ensuring clients’ applications were complete.
• Managed client information, verified data, and submitted client details for insurance coverage.

• Computer Systems Technician Diploma
  Algonquin College, Ottawa, ON, 2022